Zikhona Matrose

Dedicated IT Support Technician with over 5 years of hands-on experience delivering end-user support, managing incidents, and maintaining complex IT environments. Skilled in Microsoft 365 administration (Teams, Exchange, SharePoint), Active Directory, SCCM, and ServiceNow ticketing systems. Adept at troubleshooting hardware, software, and network issues, ensuring minimal downtime and high user satisfaction.

I am known for strong problem-solving skills, clear communication, and a proactive approach to resolving technical challenges in fast-paced environments.

I started my IT career in 2021 at Coega Development Corporation, where I handled Active Directory tasks, set up new user devices, supported boardroom equipment, troubleshot printers, and helped with hardware maintenance, patching, and antivirus updates using RMM tools.

In 2022, I joined NTT Data as a Managed Services Engineer. Here, I support global users remotely, manage tickets through ITSM/ServiceNow, and work with Microsoft 365, Active Directory, MFA, VMware, and SCCM. I focus on resolving issues efficiently, communicating clearly, and delivering excellent service to our clients.

Name of institution : Nelson Mandela University

Qualifications : Advanced Diploma in Information Technology

Graduation Year : 2022 April

Name of institution : Nelson Mandela University

Qualifications : National Diploma in Information Technology

Graduation Year : 2021 April