Zimkhitha Hlebo

Highly motivated and reliable professional with experience in customer service, retail sales, call centre operations and stock management. Strong communication, problem-solving and organisational skills, with the ability to work effectively in fast-paced environments. Eager to contribute to a dynamic team and deliver excellent customer service.

Call Center Agent at iTalk (2024-02 – 2024-11)

• Handled inbound customer calls efficiently and professionally.
• Provided accurate advice based on customer needs.
• Identified sales opportunities and upsold relevant services.
• Handled customer objections and converted them into sales opportunities.

Sales Assistant at Truworths Ltd (2021-02 – 2023-12)

• Provided excellent customer service in a fast-paced retail environment.
• Took on supervisory responsibilities on a day-to-day basis.
• Answered customer calls and handled queries and complaints professionally.
• Worked in the online department and assisted with customer orders.
• Ordered and managed stock and supported stock control.
• Served customers at checkout points.

General Worker at Blasters Entertainment Centre (2018-12 – 2019-01)

• Worked as a general worker during the December seasonal period.
• Supported day-to-day operational duties as required.

NCV Level 4 in Marketing – South West Gauteng College (2017-02 – 2019-11)