Zimkitha Maliwa

I am a hard worker, self-motivated, self-driven and efficient individual who aim to excel in whatever I undertake. I am a fast learner, home oriented, good planner and ability to work under pressure with good communication and planning skills. I know how to handle customers and the people I work with.

Hostess - The Westin Hotel

(2016)

• Identify and anticipate the needs of your guests
• Acknowledge guest immediately upon arrival
• Develop and maintain positive and productive working relationships with other employees and departments
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• Gather, summarize, and utilize information about the property and the surrounding area
• Anticipate and plan appropriately for guest needs
• Monitor restaurant for seating availability, service, safety, and well-being of guests
• Ensure work station is prepared and ready for services timeously
• Perform other duties as and when required

Grade 12 - Samora Machel Senior Secondary School (2015)

Diploma - Generic management Level 3 & Computer - Siyaya Skills Institute