Employee wellness coordinator at Righto To Care (2025-01 – 2026-03)
- Led integration of mental health and psychosocial support services within community programmes.
- Provided supervision and mentorship to multidisciplinary teams delivering psychosocial services.
- Strengthened stakeholder collaboration (DoH, DSD) to support holistic wellbeing interventions.
- Monitored programme performance, data quality, and compliance with governance requirements.
- Facilitated training on mental health, psychosocial support, and staff wellbeing.
- Conducted site visits to ensure quality service delivery and continuous improvement.
- Compiled reports and supported planning aligned to organisational and donor requirements.
- Support workers experiencing workplace stress and burnout through structured debriefing and referrals.
- Coordinate wellness focused interventions.
- Delivered psychosocial support, trauma debriefing, and counselling to healthcare workers and staff.
- Managed cases involving emotional, psychological, and health-related challenges.
- Facilitated trainings on mental health, stress management, and psychosocial support.
- Supported multidisciplinary teams in addressing employee and patient wellbeing.
- Conducted site visits, monitored service delivery, and ensured accurate reporting.
- Coordinated referrals to internal and external support services.
- Led advocacy and awareness initiatives to reduce stigma and promote mental wellness.
Social Work Supervisor at HIVSA (2023-10 – 2024-12)
Responsible for overseeing the implementation of programme activities across all modalities and provide supervisory, developmental, and administrative input, and support to the Social Workers, Community Development Officers and Registered Counsellors to achieve programme targets and outputs. This includes sub-partner management.
- Supervised social workers and counsellors to ensure quality psychosocial and support services.
- Provided guidance on complex cases, including mental health and social challenges.
- Strengthened case management systems, ensuring proper documentation and referrals.
- Facilitated training and capacity building on counselling and client support interventions.
- Monitored programme performance, compliance, and data quality.
- Engaged stakeholders (DoH, DSD, and NGO partners) to enhance coordinated service delivery.
- Compiled reports and ensured adherence to organisational policies and standards.
- Ensure that Sub-district Case Management operations are running smoothly and in accordance with established protocols and standards.
- Oversee allocated district level CBO capacity building, targets, and case management.
- Provide training, supportive supervision, and guidance for the correct implementation of case management tools.
- Ensure that sub-partners receive regular guidance to deliver primary services to beneficiaries.
- Document all program activities done and maintain updated records according to program standards.
- Compile monthly and quarterly reports.
- Team Management (performance management, team expansion and staff capacity).
Social Worker/ EAP Coordinator at Ndlovu Care Group (2021-05 – 2023-09)
- Provide supervision and support to staff at site level to ensure effective and efficient service delivery.
- Provided psychosocial assessments, short-term counselling, and referrals for vulnerable clients.
- Managed complex cases, including linkage to health, social, and community support services.
- Led mental health awareness and outreach programmes to improve wellbeing.
- Review program documents as well as oversee the monitoring and evaluation of the program to ensure delivery on targets and work plans.
- Coordinate resources for clients in need of assistance and conduct home visits.
- Performed mental health assessments and provide psychosocial counselling to beneficiaries.
- Planning awareness activities and providing outreach support services to local centers.
- Conduct daily, weekly and monthly data collection.
- Case management: support referrals to health facilities, Dept. of Social Development and partner organizations.
- Trauma debriefing (including bereavement counselling).
- Assist in developing monthly project implementation plans and reports (both narrative and statistical).
- Case documentation: conduct case, group and community work.
Social Worker at The Aurum Institute (2018-06 – 2021-03)
- Provide basic patient level support to all newly diagnosed patients, patients already on HIV/AIDS treatment, and those beginning their treatment journey. This support entails navigating and accessing the health care systems at appropriate and convenient times.
- Community involvement: outreach program, awareness campaigns and trainings.
- Liaise with internal and external stakeholders in contributing towards the organizational/departmental goals.
- Conduct patient follows ups to appointments, tracking patients who have missed appointments and provide education and information around treatment and care of HIV/AIDS and TB as needed, via face to face as well as telephonic engagements.
- Ensured that patients receive the needed support to adhere to an effective HIV/TB management journey.
- Coordinate with healthcare facilities / workers to locate newly identified HIV positive clients /cases requiring linkage into care.
- Provide simple and relevant HIV/AIDS and TB information to patients.
- Facilitating counselling, family support intervention and disclosure.
- Accompany the patient through ART initiation steps and ensure timely start on ART.
- Register and maintain all patients on ART into the appropriate data collection registers/tools.
- Coordinate referrals to clinic and community-based GBV, HIV/TB care and treatment services, and advocate for accessibility to these services.
- Conduct follow-up communication to deliver support to assigned patients as per case management protocol, such as patient reminders to appointments.
- Actively engage with tracers and community-based services to find patients who have missed appointments.
- Liaise with clinical teams on any basic clinical guidance that needs to be followed up.
- Participate in basic facility quality improvement activities to address retention in care system/patient gaps, implement initiatives to minimize loss to follow up patients.
