Ziyanda Azande

I am a dedicated and empathetic customer service professional with a passion for delivering outstanding support and building lasting customer relationships. With strong communication skills and a solution-oriented mindset, I bring reliability, patience, and a strong sense of responsibility to every role, always aiming to exceed expectations.

Customer Retention - Ignition Group

(2020-06 - 2021-11)

• Engage with existing customers via phone, to address their concerns.
• Provide solutions to customer issues quickly and professionally.
• Use retention techniques (like offering alternatives or incentives) to reduce cancellations.
• Promote product/service features that add value to the customer experience.
• Review customer accounts and usage patterns to identify risks or dissatisfaction early.
• Upsell or cross-sell other products/services that better suit customer needs.

Student Assistant - DUT Assistant

(2022-12 - 2023-02)

• Assisted students with registration processes.
• Provided support for general student enquiries.

Customer Service Agent - Startek

(2023-03 - 2024-07)

• Provided customer service support for Telkom prepaid and postpaid customers via inbound calls.
• Assisted customers with data, airtime, and balance enquiries, SIM issues, and general account information.
• Helped customers troubleshoot network connectivity problems and guided them through device settings when necessary.
• Responded to queries regarding postpaid billing, usage limits, and account upgrades.
• Educated customers on Telkom's products, bundles, and promotional offers to improve their user experience.

Administration Assistant - Safripol

(2024-08 - 2025-03)

• Performed general administrative tasks such as filing, scanning, photocopying, and data entry.
• Answered incoming calls professionally and directed them to the appropriate departments or staff members.
• Managed front-desk responsibilities, including welcoming visitors and handling enquiries.

Haythorne Secondary School (2015)

Transport and logistics - Ethekwini College (2019)