Ziyanda Tikiso

Dedicated and customer focused Call Centre Agent with experience in inbound calls, customer queries, live chat support, order tracking, and warehouse support operations. Skilled in communicating professionally with customers, resolving issues efficiently, and maintaining service standards in a fast paced environment. Strong teamwork, time management, and customer service abilities with a commitment to delivering excellent client support.

Call Centre Agent / Warehouse Support Assistant at Spec-Savers Distribution (2020-02 – Present)

Dedicated customer service professional handling inbound calls, live chat support, and warehouse operations at Spec-Savers Distribution.

• Assist customers by resolving queries through the chat support system
• Handle inbound customer calls professionally and efficiently
• Provide support on contact lens related queries
• Track customer orders using Syspro, Optit, and WMS systems
• Pick, process, and invoice stock accurately
• Support warehouse operations to ensure smooth order fulfilment
• Work as part of a team to meet customer service and operational targets

N6 in Human Resources Management – Eastcape Midlands College (2017)

Grade 12 in Matric – Zanolwazi Senior Secondary School (2015)