Call center Agent - MBONO COMMUNICATIONS - South End Port Elizabeth
(2024-12 - 2025-06)
6 Months contract
- Handling high volumes of inbound and outbound calls, emails, to resolve inquiries
- Identifying customers' needs research problems and provide appropriate solutions
- Upsell products
- Document all interaction details in CRM systems accurately
Assistant Manager - Le coq sportif - Greenacres Port Elizabeth
(2023-10 - 2024-10)
contract ended
- Creating merchandising displays
- Handle payments
- Deliver customer service
- Receive and unpack stock from Head Office
- Handle customer complaints
- Monitor & Maintain store
- Achieve personal sales goals
- Evaluating employee performance
- Recruit & train staff
- Assist in Marketing and promotional activities
- Developing good relationship with customers
- Managing staff problems
- Provide excellent customer service
Sales Person - Le coq Sportif - Kuilsriver
(2020 - 2021)
Contract Ended
- Good interpersonal and communication skills
- Adapt easily in any work environment and like to help others
- Product knowledge
- Sell effective over the phone
- Strategic prospecting
- Negation skills
- Anticipate empathy to customer's needs and wants
- Ability to work under pressure to meet and beat deadline
- Ability to work as a team or independently and diversity
Senior sales person - Le coq Sportif - Canal walk mall
(2021-09 - 2022-09)
- Setting sales goal
- Resolving customer complaints and concerns
- Reviewing sales performance
- Customer relationship management
Cleaner - Zara Cleaning Services
(2017 - 2018)
Contract ended
- Clean and supply designated facility areas
- Perform various cleaning actions
- Perform and track routine inspection
- Perform and track maintenance activities
- Notify management in case there is a need for repair
- Follow all health and safety regulations
- Stock and maintain supply rooms
