Results driven, client-focused sales consultant
Results driven, client - focused sales consultant with 5+ years of experience in sales and client services, Interested in branch banking environment as a Universal Banker with a proven sales track record in sales and client services.
Underwriter - Icontact BPO
(2024-03)
Processed international loan /credit applications
Customer Service Advisor - Capita SA
(2021-03 - 2024-02)
Providing exceptional service experience to customers by managing various inbound and outbound call queries, educating clients on products that are available to them and the ones that they qualify for, by checking their account. Had daily targets to meet by checking and offering cell phone devices, SIM cards, phone accessories etc. listening attentively to each individual to understand their circumstances and deliver solutions that meet their needs, empathizing with customers issues, logging complaints with a focus of getting the issue resolved, handling them with integrity and accuracy. dealing with escalated queries and solving them with a purpose of assisting the customer fully.
Customer Service Representative - Anthony Richards and Associates
(2020-04 - 2021-02)
Assisting customers with their outstanding debt balances, restructuring a debt repayment where we would set a promise to pay date also assisted with negotiating interest rates with credit providers in order to reduce them.
financial advisor - Liberty life
(2016-02 - 2019-01)
Offering products such as funeral covers, life covers and child educational plans to clients. engaging with clients across the city, generating my own leads by using social media platforms and converting leads that are generated by the company to a sale. Booking appointments to meet with the client, promoting products by explaining them in detail, doing quotations and assisting customer to sign the contracts once they have chosen their desired product, checking if all submitted documents by the customer are the ones that are required and are accurate to maintain accurate records.
Grade 12 - St Martins Private High school (2011)
National Higher Certificate - Accountancy - Walter Sisulu University (2015)
National Diploma - Internal Auditing - Walter Sisulu University (2018)
