Zoe Maree

I'm an experienced, motivated and detailed orientated individual with a strong foundation in, inbound and Bpo customer service industry with 10 years of experience. I remain committed to achieving company goals and standards. I'm developed in proficient data entry and time management, ensuring accurate and efficient handling of customer inquiries effectively with an excellent track record.

BPO INTERNATIONAL CUSTOMER SERVICE AGENT - NUTUN(CBA) - Sandton

(2022-09)

Managed Australian campaign tasks allocated to me through omni-channel platforms, which dealt directly with our Australian clients as the first point of contact via omni-channel, including telephone, mail, email, messaging app

• Trained on maximizing client exceptional service and operational performance through providing efficient feedback.
• Remained within adherence to standard operating procedures in all engagements.
• Educated clients on product offering and used methods that allowed business to thrive.
• Escalated queries, in line with standard operating procedures, and ensure escalated queries have been addressed timeously.
• Trained to identify any potential errors or obstacles that may arise that might impact client experience, handling it efficiently.
• Experienced on flexible shifts schedules.

CUSTOMER SERVICE BANKER - FNB - Ferndale

(2015-02 - 2022-06)

• Trained to handle inquiries via, email, calls, chat and First point interaction.
• Attended to all clients' Transactional Banking requests and queries timeously.
• Assisted pre-existing bank clients with new loan, credit card applications.
• Provided an efficient and effective service to all clients at all times in order to promote the Banks services.
• Intermediate to advanced Bank product knowledge.
• Experienced within client services in a banking environment.
• Adequate knowledge of bank systems and applications.
• Professionally trained experience with relevant training qualification.

MATRIC - Kliptown Secondary High (2007-01 - 2012-12)

NQF 5 - Generic Banking Qualification - Chartall Business College (2019-01 - 2020-01)