Zusiphe Mkuzo
Fully Organised and Manageable
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About
I am an enthusiastic individual with more than 4 year of experience in banking. I have a clear understanding of banking and procurement duties and i am motivated to Excell, grow and learn in my field. i have a reputation of resolving problems,im[proving customer satisfaction and driving overall operational improvement. my skills include customer service and administrative skills and vendor procurement ,teaching ad management skills.
Experience
service consultant
Capitec bank increased customer satisfaction by resolving service and product issues.
devoted special emphasis to punctuality and worked to maintain outstanding performance.
resolved client queries, improved operations and provide exceptional service.
Emphasize product features based on analyses of customer's needs and on knowledge of product capabilities and limitations.
*build relationship and identify prospects need for the product or service.
*prepare and maintain records sales leads and progress status of accounts.
*ensure clients are given excellent service and processes, procedural compliance are adhered to.
Education
National senior certificate in banking NQF LEVEL 4 Bank SETA
- service efficiency and risk management ,Bank and client value, financial success and numeric fluency.
