Zwothe Harriet

Analytical and service-oriented Fraud and Financial Crime Investigator with 1 year 8 months experience in fraud investigations, risk analysis, and case management within a regulated environment. Experienced in investigating suspected fraud across claims, identifying financial crime risks, and supporting fraud prevention initiatives. Strong understanding of the South African banking and financial services environment, including AML/KYC principles, fraud typologies (card, digital, and application fraud), and relevant legislation such as FICA, POCA, POPIA, and PRECCA.

Skilled in investigation techniques, evidence handling, and customer-focused case resolution with a strong commitment to reducing financial losses and supporting fraud prevention objectives. Seeking to contribute to fraud operations in fast paced environment with a strong service-driven and analytical mindset.

Forensic Investigator (Internship) at Road Accident Fund (RAF) (2024-01 – 2026-01)

• Investigated suspected fraudulent and irregular claims, identifying fraud indicators and financial risks
• Analysed claims data, financial records, and supporting documents to detect anomalies and fraud patterns
• Managed and escalated fraud investigation cases using formal case management systems
• Conducted fraud risk assessments and identified control weaknesses with mitigation recommendations
• Conducted interviews and obtained statements in line with legal and compliance requirements
• Compiled detailed investigation reports used for disciplinary and legal proceedings
• Participated in fraud awareness and prevention programmes, supporting education on fraud risks and controls
• Collaborated with internal departments and external stakeholders on fraud-related cases
• Maintained strict evidence handling procedures and chain of custody compliance
• Supported fraud trend analysis and proactive detection initiatives
• Handled sensitive client-related cases with confidentiality and professionalism

Retail Merchandiser at Shoprite Lyttleton Pack n Stack (2021-10 – 2024-07)

• Provided customer service by assisting clients with enquiries and resolving issues professionally
• Handled customer complaints and queries, ensuring effective resolution and service satisfaction
• Maintained product displays, stock accuracy, and organisation with strong attention to detail
• Worked in a fast-paced environment, demonstrating reliability, teamwork, and customer focus

Postgraduate Diploma in Risk Management – University of South Africa (UNISA)

BA in Forensic Science and Technology – UNISA (2023)

National Senior Certificate in Grade 12 – Ikusasa Comprehensive School (2019)