Interpreter/translator, customer service/luxury sales assistant
أرسل عرض عمل مباشرة لهذا المرشح
Proficient in multiple languages including English, Russian, and Spanish, with a B1 diploma in Spanish. Experienced in customer service and sales, enhancing client relationships in various roles. Holds a university diploma in languages, showcasing strong linguistic capabilities. Currently serving as a Russian-English Interpreter, leveraging expertise in language translation.
Russian-English Interpreter/ Customer Service at Teleperformance (2019-07 – Present)
As a bilingual communicator, provided exceptional interpretation services for Russian and English speakers, ensuring clarity and precision in verbal exchanges.
Medical and General Interpretation during calls received from the USA, UK and Canada, both audio and video calls. Awarded a Master Interpreter certificate upon completion of 10000 hours of interpretation over the phone. Spearheaded customer service initiatives that enhanced client satisfaction by effectively addressing inquiries and resolving concerns. Developed and maintained strong relationships with clients through proactive engagement. Crafted and delivered training programs for new interpreters, promoting best practices and enhancing team performance.
Fashion Consultant at Al Futtaim (2016-07 – 2019-05)
As a fashion consultant, adeptly guided clients in identifying their unique style preferences while offering personalized product recommendations. Strived to enhance customer satisfaction by delivering tailored solutions that aligned with individual tastes and needs. Consistently monitored industry trends to provide clients with fresh and relevant fashion insights, helping them to stay ahead of current styles.
Developed strong relationships with customers through exceptional service, resulting in repeat business and referrals. Utilized effective communication skills to articulate fashion concepts clearly, educating clients on styles, fabric choices, and outfit coordination. Collaborated with team members to create visually appealing displays, enhancing the overall shopping experience and driving sales.
English Tutor at Self Employed (2012-03 – 2016-07)
As a dedicated English tutor, specialized in IELTS preparation, successfully designed and implemented tailored lesson plans to enhance students' language skills. Focused on developing reading, writing, listening, and speaking competencies through engaging and interactive methodologies. Consistently improved student performance by employing mock tests and personalized feedback, resulting in an average score increase of 1.5 bands.
Committed to fostering a supportive learning environment that encourages students to build confidence and proficiency. Stayed updated on the latest IELTS trends and resources, ensuring that teaching strategies aligned with current examination formats. Strived to empower students to achieve their academic and professional goals.
Customer Service Associate at Ramada downtown Hotel (2014-11 – 2016-05)
Customer service in a restaurant, coffee shop and as a room service, assisting the guests, serving food and drinks, helping to choose anything from the menu
Sales Executive at Travel And Marketing HA Travel (2010-12 – 2012-10)
A guide tour interpreter, providing an excellent customer service
Secretary at Smart Home Appliances-Minsk (2003-08 – 2004-01)
Paper work, filing, customer service, accepting telephone calls
Bachelor of Education in Education – Minsk State Linguistic University (2012)
