Technical Support Representative

Company Description Acudor Products Inc., is a leading provider of access doors, panels, and specialty access solutions, serving architects, engineers, and contractors across the Middle East. For over 30 years, the company has focused on innovation, quality, and reliability in projects ranging from commercial & residential skyscrapers to high-value facilities. Acudor offers both standard and custom-engineered products, delivered with speed and precision.

Team members benefit from a customer-focused culture that values performance, problem-solving, and strong partnerships.

Role Description The Technical Support Representative is a full-time, hybrid role based in Dubai, with the flexibility to perform some duties from home. In this position, the representative responds to customer inquiries, provides technical drawings on Acudor range of products, and supervises installations on site. Daily tasks include troubleshooting issues, documenting support cases, and collaborating with internal teams to resolve problems.

The role also involves maintaining high customer satisfaction through clear communication, timely follow-up, and proactive support.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on professional, service-oriented communication.
• Proficiency in Technical Support for construction-related products.
• Solid Analytical Skills for diagnosing issues, interpreting technical information, and recommending solutions.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Comfort working in a hybrid environment in Dubai, managing both on-site and remote responsibilities.
• Prior experience in technical support, construction products, building materials, or a related industry is beneficial.
• Ability to use standard office software to log and track customer interactions.
• Relevant education in civil engineering, with proficiency in AUTOCAD is mandatory.