محمد بن سبع

Seasoned professional with over 27 years of leadership experience as Head of Department at CASNOS (National Social Security Fund for Non-Salaried Workers) in Algeria, and more than 3.5 years in the Medical Tourism sector in Turkey. Strong background in social security administration, client relations, and healthcare service coordination. Multilingual (Arabic and French native, English intermediate) with proven expertise in team management, communication, and CRM tools.

Medical Tourism Consultant at Self-Employed/Medical Tourism Sector (2021-09 – Present)

Managed and supported international patients seeking healthcare services in Turkey with coordination and CRM expertise.

• Managed and supported international patients seeking healthcare services in Turkey.
• Coordinated with hospitals, doctors, and patients to ensure smooth medical travel arrangements.
• Enhanced customer satisfaction through effective communication and personalized assistance.
• Utilized CRM systems to track and follow up with clients.

Head of Department – Social Security Administration at CASNOS (Caisse Nationale de Sécurité Sociale des Non-Salariés) (1995-01 – 2021-12)

Directed and supervised daily operations of the Social Security office with team management and strategic improvements.

• Directed and supervised the daily operations of the Social Security office.
• Managed a large team, ensuring compliance with regulations and policies.
• Developed strategies to improve efficiency and service delivery.
• Provided training and mentorship to staff.
• Handled complex cases and resolved disputes with professionalism.