Abdul Salam rOnMaNXIV

I am a diligent and resolute professional actively pursuing an opportunity to excel within a dynamic company like yours. With a proven track record of success spanning over 15 years, I possess a diverse and enriching background in Hotel & Restaurant Management, Operations Management, Office Administration, Team Management, and Retail Store Management. My expertise, knowledge, and experience enable me to consistently deliver successful outcomes across a wide range of positions.

I am confident that my skills align perfectly with your company's vision, making me an ideal fit to contribute to its continued growth and prosperity.

Promoted as a RGM at KFC Pakistan since Jan. 2023 - Aug 2023 ARGM at KFC Pakistan since July 2021 – Dec. 2022 Job Responsibilities:

• ● Assist the RGM in leading and managing all aspects of the team through coaching, support and engaging your team. ● Assist the RGM to build a strong culture in the restaurant by embracing KFC and QFM principles, recognition, and team engagement. ● Support and assist the RGM in ensuring that the restaurant is correctly staffed to meet the needs of the business, recruiting additional staff, as necessary. ● To assist the RGM to communicate all key information (including product rollouts and other communication) to the store team in the most effective way using the most appropriate media including management meetings and meeting in a box. Meetings should be informative, interactive, and business related. ● To ensure that the team are fully trained in fire procedures, health and safety, food hygiene and security procedures. F&B Manager at Oasis Aqua and Golf Resort since March 2014- February 2018 Job Responsibilities:
• ● Organize, direct and evaluate food and beverage service ● Recruitment and training of staff ● Shift scheduling ● Performance management; monitor staff performance and provide feedback ● Purchase and control of inventory ● Negotiate supplier arrangements for food and beverage products ● Negotiate with clients for use of facilities for catering, parties, banquets, etc.

Restaurant

Manager at TCBY & Mrs.

Fields Since

Nov. 2013 to Jan 2014 Job Responsibilities:

• ● Ensure compliance with sanitation and safety regulations ● Manage restaurant's good image and suggest ways to improve it ● Control operational costs and identify measures to cut waste ● Create detailed reports on weekly, monthly and annual revenues and expenses ● Promote the brand in the local community through word-of-mouth and restaurant events ● Recommend ways to reach a broader audience (e.g. discounts and social media ads) ● Train new and current employees on proper customer service practices ● Implement policies and protocols that will maintain future restaurant operations Restaurant Manager at Andaaz Restaurant Since July 2012 to Aug. 2013 Job Responsibilities:
• ● Coordinate daily Front of the House and Back of the House restaurant operations ● Deliver superior service and maximize customer satisfaction ● Respond efficiently and accurately to customer complaints ● Regularly review product quality and research new vendors ● Organize and supervise shifts ● Appraise staff performance and provide feedback to improve productivity ● Estimate future needs for goods, kitchen utensils and cleaning products Business Unit Manager & ABUM at KFC Cupola Pakistan Pvt. since Oct. 2006 to Jan. 2009 (BUM) Job Responsibilities:
• ● Managing Sales to meet the budgets and Beat Year Ago. ● Management of restaurant P&L and Stewardship Meetings. ● Managing Brand Standards and operational excellence at the restaurant. Team Building and Developing. ● Properly conduct and supervise all activities involving cash handling & banking procedures. ● Labor Management, along with labor training according to Standards & Procedures. ● Daily weekly and Monthly Inventory Control (ABUM) Job Responsibilities:
• ● Maintaining Staff roster on Weekly basis. ● Maintaining Daily Sale Report ● Making Staff Payroll ● Managing outdoor Catering Services ● Maintaining Q.S.C. (Quality, Service, and Cleanliness) as per high level of International Standards. ● Maintaining SOPs ● Performing cash and credit transactions ● Making reservations ● Well knowledge of cash dealing H.R. Officer & Asst. Admin at Hotel Day's Inn since March 2005 to March 2006 Job Responsibilities:
• ● Support the development and implementation of HR initiatives and systems ● Provide counseling on policies and procedures ● Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process ● Create and implement effective onboarding plans ● Develop training and development programs ● Assist in performance management processes ● Support the management of disciplinary and grievance issues ● Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements ● Review employment and working conditions to ensure legal compliance H.R. Coordinator & Admin Officer at Carlton Hotel since Aug. 2002 to Oct. 2004 Job Responsibilities:
• ● Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner ● Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times ● Occasionally traveling off-site to deliver reports or files to other departments ● Ensuring the confidentiality and security of files and filing systems ● Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information ● Operating copy equipment, fax machines, printers or other equipment necessary

BBA - Bachelors of Business Administration Florida Green University Karachi-Pakistan 2000 ⮚ Intermediate – Government Forman College Pakistan 1998 ⮚ Matric – Ali Ali Boys High School Pakistan 1996