Alan John

MS graduate from BITS Pilani with a ITIL V4 certification currently working as Live Operations Lead for Tryzens India Pvt Ltd. Have 10 plus years of experience in Production Support. Worked as application support analyst for Clients for various countries like US, Australia, Canada, UK , UAE etc. Worked in technologies like SQL, Incident management,Remedy Force,Commerce server Staging, Manugistics etc. Currently looking for challenging support opportunities.

Live Operations Lead Tryzens India Private Ltd , Trivandrum , Kerala Good Very Good Very Good Very Good Average I joined this company on Sep 15th 2021and currently leading a team of around 12 members. Here we have around 27 clients from different ecommerce background and we provide support for their ecommerce websites. Most of the websites are configured on SFCC(Sales Force Commerce Cloud) and rest are configured on Magento.

Our developers have created these websites on these platforms and my team provides support for the same. We are having 24*5 operational support for these websites and always make sure that the sites are operational and no issues are there in order placement or site experience.

BSc : CS - University of Kerala

M.S : - Software Engineering BITS- Pilani ,This was part of Work Integrated Learning Program provided by Wipro Technologies as part of WASE program. Completed the course with a CGPA: 6.58