Alfatih Omer

Key highlights of my qualifications include:

• Proficient in various operating systems, including Windows, Linux, and macOS.
• Extensive experience with network administration and support, including configuring routers, switches, and firewalls.
• Strong knowledge of cybersecurity principles and practices, ensuring the protection of sensitive data.
• Excellent problem-solving skills, with a track record of identifying and resolving complex technical issues promptly.
• Strong communication skills, enabling effective collaboration with team members and users to address IT needs.

Dedicated in IT Support Specialist with over 3 years of hands-on experience in providing technical support, troubleshooting, and solutions for various hardware, software, and network-related issues. Proficient in diagnosing and resolving complex technical problems, managing user accounts, and ensuring optimal system performance. Strong ability to communicate technical information to non-technical users effectively.

Adept at working in fast-paced environments, managing multiple tasks simultaneously, and providing exceptional customer service. Committed to continuous learning and staying updated with the latest IT trends and technologies

Bachelor of Science: Computer Information technology National Ribat University

Microsoft Computer Information Technology • HarvardX introduction to Cyber security (CS50) • Cisco Certified Network Associate (CCNA) • AWS Cloud Technical Essentials Amazon web services (AWS) • Networking and Telecommunications • IT Specialist and Office Assistance • Graphics design and Software Certificate • International computer driving license (ICDL) • Microsoft Azure Cloud Services