Aml Abass

Project Coordinator with 3+ years of experience supporting telecommunications projects, including Huawei-related operations. Experienced in coordinating field teams, daily work planning, PO follow-up, project reporting, resource coordination, and communication between internal teams and clients. Skilled in Excel, project documentation, progress tracking, and resolving operational issues to support on-time project delivery.

Customer Service at Harely St Poly Clinic (2025-04 – Present)

• Handle customer inquiries and provide clear information about clinic services and procedures.
• Coordinate customer appointments, confirmations, and follow-ups to support an organized daily schedule.
• Receive customer complaints, document concerns, and coordinate with relevant team members to support timely resolution.
• Maintain professional communication with customers and support front-desk and administrative activities.

Project Coordinator - Huawei Project at Zabrakan Investment and Services Ltd. (2021-02 – 2025-05)

• Coordinated daily activities and work plans for Drive Test field teams across assigned sites.
• Monitored field-team progress and ensured required tools, resources, and project information were available before activities.
• Followed up on site purchase orders (POs) and coordinated PO requests with Huawei via email.
• Acted as a coordination point between Huawei and internal field teams to resolve operational issues and remove blockers.
• Prepared and maintained project progress reports, documentation, tracking sheets, and survey reports.
• Coordinated survey reporting activities across different states and followed up on deliverables.
• Supported project scheduling, resource allocation, and timely completion of assigned activities.

IT Officer at Arab Company for Drugs (2019-01 – 2019-12)

• Checked and maintained computer hardware and supported users with day-to-day technical issues.
• Installed and configured software according to operational requirements.
• Supported local network performance, security, and privacy of computer systems.
• Maintained records of repairs, fixes, and maintenance activities.

B.Sc. in Electrical Engineering - Communication Engineering – Academy of Engineering Science (2021)