Amro Farag

Commercially driven F&B operations leader with 15+ years of progressive UAE experience across cafés, restaurants, multi-unit operations, banquets and guest-facing hospitality. Expertise spans P&L accountability, revenue growth, COGS and cost control, procurement, SOP implementation, guest experience and leading multicultural teams of 50+ employees. Known for converting operating data into measurable commercial action.

Branch Manager at Kana Café (2023-05 – Present)

Lead end-to-end branch operations across sales performance, guest experience, people leadership, cost discipline, inventory and daily operating standards.

• Increased monthly sales by 22% through targeted digital campaigns and local market initiatives.
• Reduced food waste by 18% through ERP-based cost controls, smarter purchasing and tighter operational follow-up.

Operations Manager at Royal Yacht Café & Restaurant (2021-07 – 2023-05)

• Improved overall profitability by 15% year over year through supplier negotiations and process optimisation.
• Led a multicultural team of 50+ employees while maintaining premium hospitality, service and operating standards.
• Introduced a loyalty programme that increased repeat-visit frequency by 30%.

Restaurant Manager at Hadouta Masreya Restaurant & Café (2018-10 – 2021-07)

Directed day-to-day restaurant and café operations in a high-traffic Dubai market, including service execution, team performance, cost awareness and guest satisfaction.

• Improved staff productivity by 20% through structured coaching, clear expectations and motivational leadership.
• Managed high-profile events and banquets generating AED 1M+ in annual revenue.

Operations Manager at HuQQabaz Café Group (2015-06 – 2018-10)

• Oversaw four outlets, ensuring consistent operating standards and execution across locations.
• Reduced operating expenses by 12% through ERP-driven workflow improvements and stronger vendor management.
• Used cost and performance data to identify operational gaps and drive corrective action across the group.

Bachelor of Commerce in English Department – Cairo University