Customer Service Specialist, UDAAN Bangaluru | 2019 April - 2022 June Worked in the UDAAN(Avsar) Ecommerce platform as a Chat Support Executive from -, Bangalore.
RESPONSIBILITIES: Handling inbound chats from the buyers and sellers. Helping them to understand the status of the orders placed Helping sellers with the process to onboard to sell their products. Helping buying with logistic assistance. Got an opportunity to provide training to the new joining and doing floor support by helping fellow agents when it comes to any issue with the company process. • Consulted with customers to gain feedback and address product or service concerns.
- • Proposed improvements in items, packaging, shipping, service, or billing to avoid repeat issues. • Contacted consumers via phone or in person to deliver product or service information, accept orders, close accounts, or resolve complaints.
- • Resolved customer service or billing issues by exchanging goods, refunding money, or adjusting bills.
- • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Service recovery, Aegis (Etisalat Client) Bengaluru | 2016 December - 2018 July Worked in the Etisalat (Aegis Limited) in Service Recovery Department from - , Bangalore.
- RESPONSIBILITIES: Responded to customer requests, billing and technical complaints via telephone and drafting and email.
- Resolved customer complaints and queries professionally and provided resolution. With SLA time. Arranged ground support to customers when required.
- • Referred unresolved consumer complaints to relevant departments for investigation. • Resolved customer service or billing issues by exchanging goods, refunding money, or adjusting bills.
- Worked as a Senior Customer Service Representatives, Aegis Limited Bangaluru | 2016 February - 2016 November Worked as a Senior Customer Service Representatives in Aegis Limited Bangalore.( Etisalat) - Responsibilities: Responding to inbound calls to United Arab Emirates customers.
- • Answered all consumer questions in a friendly and knowledgeable manner.
- • Improved work process by studying and implementing the required procedures.
- • Worked closely to build rapport with existing teammates and provide ongoing mentorship.
- • Ensured high levels of customer satisfaction through excellent service.
- Tele marketing, INFOZEEK Private Limited Bangaluru | 2015 May - 2015 October Worked in the INFOZEEK Private Limited.
- Outbound calls( Cold Calling) from to Bangalore, India. Called the customer in the UK to understand the feedback about the products or services they are using. • Adapt sales scripts to address certain persons' needs and interests. • Conduct client or market surveys to learn more about potential clients.
