Anisha Kapadia

Dynamic and detail-oriented Administrative Professional with over 5 years of experience supporting senior management in real estate, export, and financial services across the UAE and India. Skilled in executive assistance, HR coordination, and office management with proven expertise in scheduling, documentation, employee support, and efficiency in handling confidential information and multi-stakeholder communications. Recognized for maintaining discretion and efficiency while optimizing workflows, managing HR processes, and fostering positive workplace relationships to enhance organizational performance.

Administrative / Executive Assistant to Managing Director at MBC Real Estate (2023-07 – 2025-08)

Provided comprehensive administrative and executive support to the Managing Director, managing scheduling, correspondence, office operations, and cross-team coordination.

• Streamlined the Managing Director's scheduling and correspondence through Google Calendar and Outlook, increasing daily productivity by 30%.
• Handled emails, calls, and correspondence via Outlook, prioritizing matters and ensuring timely follow-ups and closure of action items.
• Coordinated meetings, client visits, open houses and events, ensuring smooth execution, logistics coordination and professional representation of the organization.
• Organized and maintained digital filing systems like CRM, vendor management, facility coordination, improving accessibility and reducing retrieval time by 20%.
• Oversaw office operations including procurement, petty cash, and vendor management to ensure seamless day-to-day operations.
• Collaborated across teams to track deliverables and deadlines, providing real-time progress updates to the Managing Director.
• Assisted with property marketing support including listing updates, document preparation, and coordination with real estate portals.
• Acted as the primary point of contact between the Managing Director and internal teams, clients and vendors, ensuring timely communication and decision follow-ups.

Administrative Assistant at Beauty Fair Export (2021-10 – 2023-04)

Coordinated international export documentation, shipments, and client communications for export operations.

• Coordinated international export documentation and shipments, reducing discrepancies and delays by 20%.
• Managed communication between clients, freight forwarders, and customs to ensure on-time and compliant deliveries.
• Maintained detailed records of invoices, packing lists, and LC documents to support audit readiness and operational transparency.
• Handled client communications, emails, calls, and staff calendar management.
• Supported the export manager with reporting and compliance documentation for international trade operations.

Operations Representative at Rakbank (2018-10 – 2019-04)

Processed banking operations and provided administrative support with focus on accuracy and compliance.

• Processed debit, credit, and prepaid card dispatches with 100% accuracy while maintaining strict compliance with banking protocols.
• Digitized and streamlined data entry and record-keeping processes, reducing administrative backlog.
• Delivered consistent and professional customer service through in-person, phone, and email interactions.
• Provided assistance with back office and administrative tasks to ensure smooth day-to-day operations of the office.

Customer Service Representative at Club Mahindra Holidays (2017-10 – 2018-08)

Resolved customer inquiries and provided personalized customer engagement services.

• Resolved customer inquiries efficiently and maintained a 90% satisfaction rating through personalized engagement.
• Enhanced customer experience by managing follow-ups, tracking issues, and ensuring timely resolutions.
• Built rapport with clients through proactive communication, driving repeat interactions and brand loyalty.
• Developed strong verbal communication abilities by engaging with diverse customers and clearly articulating the value proposition, leading to improved customer understanding and engagement.

Diploma in Fashion Designing – Kashida Fashion Institute