Anouar Kabdani

An accomplished, multilingual Hospitality & Guest Experience Professional with over 5 years of success driving operational excellence across high-volume environments in the UAE. Recognized for masterful VIP relations, sophisticated service recovery, and high-pressure crisis management. Fully dedicated to delivering a seamless, bespoke luxury guest experience

Duty Manager - The Act Hotel - Sharjah

(2025-10)

• Lead daily customer service operations in a high-volume environment ensuring seamless service delivery
• Supervise service teams to maintain quality, professionalism, and customer satisfaction
• Anticipate and curate bespoke experiences for VIP and high-net-worth guests, maintaining absolute discretion and flawless execution.
• Coordinate across departments to ensure smooth service flow and operational readiness
• Manage escalated concerns and apply effective service recovery strategies
• Ensure compliance with service standards, safety procedures, and quality expectations
• Monitor and anticipate operational challenges to ensure proactive service delivery and smooth operational flow during peak periods

Customer Experience Supervisor - Comfort Inn Hotel - Dubai

(2023-03 - 2025-05)

• Supervised high-volume customer service operations ensuring guest satisfaction and operational efficiency (100+ guests daily)
• Managed 100–150+ daily guest interactions including arrivals, departures, and service requests with speed and accuracy
• Achieved a 90%+ successful resolution rate on escalated passenger and guest issues through rapid, empathetic service recovery.
• Coordinated with 5+ departments to ensure smooth daily operations
• Trained and supported 10+ team members to maintain service consistency and quality
• Handled up to 150+ daily service transactions while maintaining accurate system records under pressure

Customer Service Agent - Comfort Inn Hotel - Dubai

(2021-05 - 2023-03)

• Delivered customer support within a fast-paced and high-pressure environment
• Assisted guests with check-in procedures, inquiries, and service requests
• Maintained professional communication with international and multicultural guests
• Supported front desk operations while ensuring positive customer experiences

Secondary School Certificate - Al-Massira Al-Khadra Morocco