Etsubdink “DiDi” Abebe

Motivated and experienced hospitality professional with a strong background in front office operations, housekeeping supervision, and guest services. Proven ability to manage teams, ensure high service standards, and deliver excellent guest experiences. Skilled in handling customer needs, resolving complaints, and maintaining efficient hotel operations.

WAITRESS - MAIS ALGHANIM RESTAURANT - KUWAIT CITY

(2025-01 - 2025-12)

• Delivered high-quality dining service to guests
• Took accurate orders and served food efficiently
• Provided menu recommendations and handled customer inquiries
• Managed POS system and processed payments
• Maintained cleanliness and resolved guest issues promptly

HOUSEKEEPING SUPERVISOR (PRE-OPENING TEAM) - NOORA RESORT - BISHOFTU

(2024-02 - 2024-07)

• Supervised housekeeping staff and daily operations
• Trained and motivated team members
• Maintained cleanliness and hygiene standards
• Managed schedules and handled guest requests

HOUSEKEEPING SUPERVISOR/SPA SUPERVISOR - AMBASSADOR HOTEL

(2022-07 - 2024-01)

• Organized staff schedules and daily operations
• Inspected rooms and public areas
• Ensured cleanliness and hygiene standards
• Managed daily spa operations
• Handled guest feedback and complaints
• Delivered personalized customer service

ROOM DIVISION MANAGER / FRONT OFFICE SUPERVISOR - LAKE BISHOFTU RESORT

(2020-02 - 2020-12)

• Managed front desk, housekeeping, and reservations
• Ensured service quality and coordination between departments
• Managed schedules and staff performance
• Trained new employees and handled guest issues

RECEPTIONIST - BIN INTERNATIONAL HOTEL - BISHOFTU

(2019-01 - 2020-02)

• Welcomed and assisted guests professionally
• Managed calls and front desk operations
• Maintained security and communication systems
• Provided information and handled inquiries

RECEPTIONIST - RARATI HOTEL - BISHOFTU

(2017-11 - 2018-05)

• Welcomed and assisted guests professionally
• Managed calls and front desk operations
• Maintained security and communication systems
• Provided information and handled inquiries

BA - ACCOUNTANCY - RIFT VALLEY UNIVERSITY GELAN

BISHOFTU PREPARATORY SCHOOL

NAFYAD SECONDARY SCHOOL

TOKUMMA PRIMARY SCHOOL