Aqib Abbasi

Experienced hospitality professional with a strong record of delivering exceptional dining experiences and maintaining high service standards in fast-paced environments. Skilled in team collaboration, customer service, multitasking, and adaptability. Known for reliability, clear communication, and a guest-focused approach. Seeking a full-time role that leverages interpersonal skills, time management, and problem-solving abilities.

IRD Minibar In-Charge - Ciel Pre-Opening Property - Dubai - U.A.E

(2025-09)

• Assist in developing minibar SOPs in line with brand standards.
• Coordinate initial setup of minibar stores and storage areas.
• Participate in supplier selection and product listing.
• Conduct pre-opening inventory planning and par stock setup.
• Prepare daily, weekly, and monthly requisitions based on par levels.
• Coordinate with Purchasing for timely ordering of minibar items.
• Ensure all requisitions are properly documented and approved.
• Monitor expiry dates and ensure FIFO (First In, First Out) is followed.
• Handle guest minibar-related queries or disputes professionally.

Team Leader - Shangri-la, Dubai - Dubai - UAE

(2024-06 - 2025-08)

• Developed strong rapport with returning guests, leading to increased guest loyalty and positive reviews.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.
• Handled guest complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Prepared specialty desserts for guest's special occasions.
• Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
• Quickly reset and cleaned up tables after guest left to enable speedy turnaround and guest flow.
• Explained menu items and suggested appropriate options for food allergy concerns.

Order Taker / Team Leader - Anantara Eastern Mangroves - Abu Dhabi, UAE

(2023-04 - 2024-05)

• Greet customers in a friendly and professional manner.
• Served high volumes of guests in fast-paced service environments with exceptional caring manner according to the Anantara and Leading Quality Assurance (LQA) standards.
• Take orders accurately and enter them into the system (Micros).
• Provide customers with accurate information about the menu items.
• Upsell menu items when appropriate.
• Process payments and provide change.
• Assist with customer inquiries and complaints.
• Ensure adherence to health and safety procedures.

Waiter (Internship) - Marriott, Islamabad - Islamabad, Pakistan

(2021-09 - 2023-01)

• Greet customers and hand out menus.
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Prepare the bill for tables when requested.

Customer Service - Errands, Cooperate Social Responsibilities (CSR) - Islamabad, Pakistan

(2019-05 - 2020-01)

• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.

Diploma of Associate Engineering - Engineering (2018)

High School Certificate - Biology (2015)