Ashraf Abdulla

Accomplished Office Administrator and Experienced Language Trainer with extensive expertise in managing and coordinating administrative and operational functions across diverse industries. Skilled in optimizing office productivity, supporting executive leadership, and enhancing customer engagement through strategic cross-departmental collaboration. Proficient in leveraging MS Office Suite, CRM systems, and AI tools to drive efficiency and maintain high-quality standards.

As a language trainer, experienced in teaching Basic, Intermediate, Advanced, and Business English, helping learners build fluency and confidence. Demonstrated success in reducing costs, increasing customer satisfaction, and leading cross-functional projects in fast-paced environments. Fluent in English, with conversational proficiency in Hindi and Tamil.

Professional Experience

Business Development Officer

Al MIHAD, Sharjah, UAE

Jan 2024 – Nov 2024

Conducted approximately four detailed virtual client meetings weekly, introducing company services to enhance client understanding and interest.

Delivered engaging product presentations tailored to client needs, fostering strong relationships and addressing inquiries effectively.

Created and managed content for social media platforms, increasing brand visibility and audience engagement.

Enhanced customer experience through seamless collaboration with marketing, content, and customer service teams.

Responded promptly to inquiries via email, phone, and in-person, ensuring professionalism and efficiency.

Monitored social media accounts, engaging audiences by responding to comments and messages.

Coordinated meetings, appointments, and events to ensure smooth operations across departments.

Operations Coordinator

TGL, Dubai, UAE

Jan 2023 – Jan 2024

Maintained accurate records and streamlined processes using CRM tools, ensuring operational efficiency.

Managed end-to-end corporate travel arrangements, including bookings, updates, and cancellations.

Coordinated with suppliers and chauffeurs to provide seamless transportation services.

Prepared formal quotations with precision and ensured compliance with company standards.

Supported administrative tasks such as document handling, printing, and laminating.

Ensured adherence to company standards across GCC affiliate services and products.

Collaborated with suppliers to finalize trip costs and communicated effectively with operations staff.

Administrator cum Coordinator

Al MIHAD, Sharjah, UAE

Nov 2013 – Dec 2022

Key Accomplishments

Reduced customer complaints by 40% through improved service protocols and staff training.

Achieved a 10% reduction in operational costs by implementing energy-saving measures.

Increased fee collection rates by 60% through the introduction of a strategic follow-up policy.

Responsibilities

Provided operational and administrative support to the General Manager, contributing to strategic initiatives.

Managed document systems to ensure secure and efficient record-keeping.

Assisted the HR Manager with clerical tasks, improving recruitment and workflow processes.

Screened resumes, posted job openings, and scheduled interviews to support recruitment efforts.

Organized staff orientations, training sessions, and workshops to foster employee development.

Addressed client concerns promptly, ensuring high satisfaction and strengthened relationships.

Maintained office supplies and managed inventory to support daily operations.

Handled financial transactions, including cash and bank payments, with accuracy.

Prepared reports, presentations, and documents to assist in decision-making.

MBA HRM

MA English

BA

Plus Two

SSLC