Aya Hermas2003

Dynamic and highly organized professional with strong adaptability and a proactive approach to work. Reliable, motivated, and efficient in managing tasks, handling responsibilities, and working effectively as part of a team.

Medical Receptionist Assistant at Akdital International Clinic (2025-01 – Present)

• Managing patient admission files and administrative records
• Welcoming and assisting patients
• Scheduling and managing appointments
• Handling incoming telephone calls
• Providing administrative support to medical staff

Receptionist at Le Domaine Limoune Hotel (2024-01 – 2025-12)

• Welcoming guests and providing professional assistance throughout their stay
• Managing reservations and daily schedules
• Handling guest requests and inquiries
• Resolving customer issues and complaints
• Ensuring a high standard of guest service

Front Office Intern at Pickalbatros Hotel (2023-01 – 2023-12)

• Monitoring reservations and managing room occupancy according to availability and pricing
• Supporting front office operations and guest services

Economic Management, Control & Purchasing Intern at White Beach Hotel (2023-01 – 2023-12)

• Assisting with problem-solving and conflict management
• Participating in inventory management
• Monitoring supplies and replenishment for different hotel departments

Receptionist Intern at Le Domaine Limoune (2022-01 – 2022-12)

• Welcoming guests and providing assistance
• Processing payments and financial transactions
• Supporting daily reception and front-desk operations

Diploma in Hotel Management in Hotel Management – Specialized Institute of Applied Technology (ISTA) (2021-01 – 2024-12)

Professional Baccalaureate in Accounting in Accounting – Hassan II High School (2021-01 – 2021-12)