Jinky Trojillo Genido

A Dedicated Patient Care professional with over 15+ years of experience in healthcare industry and front desk operations. Proven ability to manage patient relations, schedule appointments, and update Electronic Medical Records (EMR). Skilled in insurance verification, billing, and coordinating with medical staff to ensure seamless patient flow. Eager to leverage comprehensive administrative expertise to enhance patient care services at your organization management and multitasking.

Clinic Operation Coordinator - Silkor Laser & Aesthetic Center - Abu Dhabi, U.A.E.

(2026-04 - 2026-07)

• Managed daily branch operations and ensured smooth clinic workflow.
• Coordinated patient appointments, registrations, and follow-ups.
• Prepared consent forms and maintained accurate patient records.
• Handled phone calls, emails, and customer inquiries professionally.
• Assisted with billing, payments, and administrative reports.
• Coordinated with doctors and staff to ensure excellent patient service.
• Managed branch schedules, inventory, and operational requirements.
• Ensured compliance with clinic policies and procedures.

Guest Relation Executive (GRE) - Ahalia Hospital – Hamdan Branch - Abu Dhabi, U.A.E.

(2023-01 - 2026-03)

• Welcoming and assist patients in a friendly manner in person or over the phone.
• Managing front desk operations including answering calls, emails and patient inquiries.
• Scheduling and confirming patient appointment, follow-ups, and cancellations.
• Registering patients, updating records, and ensure accuracy of personal and insurance information.
• Handle insurance verification, claims coordination and verifying insurance coverage.
• Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient.
• Obtaining patient demographic and verifying insurance information at each visit.
• Process payments for service rendered and assist with the billing procedure.
• Follow-up with doctors and nurses to obtain necessary information to complete patient's records.

Cashier - Otantik Café & Restaurant L.L.C. - Abu Dhabi, U.A.E.

(2022-02 - 2022-12)

• Welcomed guests and recorded orders accurately.
• Communicated customer orders to the kitchen.
• Handled cash/card transactions and returned correct change.
• Packed food orders and ensured timely delivery to customers.
• Counted cash drawer balances at shift start/end.
• Managed customer inquiries and feedback.

Front Desk Receptionist - Eighty-Eight Hotel - Koronadal City, South Cotabato, Philippines

(2020-06 - 2021-06)

• Welcomed and assisted guests professionally.
• Managed telephone operations and forwarded calls.
• Handled emails, documents, and visitor logs.
• Maintained cleanliness and stock of front desk supplies.
• Scheduled meetings and travel for staff and executives.
• Supported office operations and ensured company policies were followed.

Barista / Senior Cashier - Mediclinic Hospital - Khalifa St., Abu Dhabi, UAE

(2016-10 - 2020-01)

• Prepared and served beverages to customers.
• Managed POS transactions, ensuring accuracy and efficiency.
• Promoted and cross-sold products to customers.
• Maintained cleanliness and supply levels of service areas.
• Ensured cash handling and inventory were aligned with company procedures.
• Delivered excellent customer service to hospital staff and visitors.

Associate Degree - Hotel & Restaurant Management - STI College of Marbel (2004 - 2005)

Holy Child High School (2000 - 2004)