Ticketing and Reservation Agent
أرسل عرض عمل مباشرة لهذا المرشح
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Dream Destination Travel & Tours (Islamabad, Pakistan)
(Oct 2020 – April 2021)
Position: Airline Ticketing & Reservation Agent (Internship)
Assists clients with routings, hotel bookings, fares information, seat selection, special meals, special handling for handicapped persons etc.,
and provides any other assistance as necessary.
Reconfirms and/or cancels flight reservations for customers as requested. Includes inputting required data in assigned computer terminal.
Answers queries on the telephone regarding routings, bookings, fares,
type of aircraft and other air travel related information.
Responds to all customer inquiries and handles/directs their complaints raised by calls, emails, etc. immediately and effectively ensuring a positive image of Speed express is always reflected.
Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.
Ensures all files are accurate and up to date including booking information, schedule etc
Diploma in Computer Application (06 Months)
From: Danish Computer Academy, Waisa, Attock, Pakistan
Geography in Travel Planning
From: International Air Transport Association (IATA)
Diploma in Professional Travel Services (DIPTS)
From: College of Tourism & Hotel Management, Islamabad
Diploma in Visa Data Entry
Diploma in Computerized Reservation Concept (CRC)
