Banyar Nway Oo

Results-driven Sales Coordinator and Customer Service Specialist with over 6 years of experience in the sales coordination and customer field. Proven track record in managing the full sales lifecycle, from lead generation and quotation development to final conversion and retention. Expert in utilizing CRM tools and data-driven insights to optimize sales pipelines and achieve a 95%+ customer satisfaction rate.

Adept at coordinating between cross-functional teams to ensure seamless order fulfillment and high-value account management in fast-paced environments.

Sales & Customer Service Coordinator at Arabian Flower Tourism LLC (2023-11 – 2025-09)

Coordinated sales operations and customer service for tourism and travel logistics company

• Accelerated revenue growth by developing 50+ tailored quotations weekly for B2B and B2C clients, covering complex international travel logistics and excursions.
• Exceeded quarterly sales targets by 15% through proactive lead nurturing and professional correspondence with global partners.
• Optimized sales funnel by integrating daily social media content (Instagram/TikTok), driving a measurable increase in inbound inquiries and brand visibility.
• Analyzed sales metrics and prepared weekly performance forecasts for senior management to align department goals with 2026 market trends.

Customer Service Associate at Digiphoto Entertainment (2019-11 – 2023-10)

Provided customer service and sales support for entertainment and photography services

• Boosted daily sales conversion by implementing targeted upselling strategies during high-pressure photoshoot sessions for diverse international guests.
• Managed inventory and assets with 100% accuracy, conducting weekly stock counts and reporting to reduce operational downtime.
• Enhanced client retention by delivering high-quality digital assets and providing immediate technical support, ensuring a seamless post-purchase experience.

Sales Coordinator at Shwe Chan Wii Co.Ltd (2017-01 – 2019-06)

Generated new business leads and maintained sales pipeline for company operations

• Generated new business leads through cold calling and networking, expanding the client portfolio by 20% within the first year.
• Maintained CRM integrity by tracking every customer interaction, enabling data-backed strategies for long-term partnership development.
• Conducted competitor analysis and market research to identify price-sensitivity trends, allowing for more competitive product positioning.

English – Western University