2022-01 - Current Operations Director
Alttayer FZC, Sharjah
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Collaborated with executives to develop and execute strategic business plans.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Improved company revenue by collaborating with marketing, sales and service departments
2017-03 -
2021-12 Director of Operations Organization
TBT Vision Group, Cairo
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Defined, implemented, and revised operational policies and guidelines
2016-03 -
2017-03 Technical Publications Manager
Fly Jordan Airlines, Amman
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Motivated and trained employees to maximize team productivity.
2007-07 -
2016-03 Flight Dispatch Manager / Operations Specialist
Arab Wings / IWG , Amman
- Assisted various departments with change by communicating new improvement plans and expectations.
• Handled all daily to daily operations in the Department.
- • Optimized resources and monitored utilization to project availability and costs.
- • Evaluated potential risks and developed actionable mitigation strategies and contingency plans.
- • Minimized expense overages' and safeguarded ROI with cost-benefit analyses.
- • Defined project scope, timeline's, resources, and requirements.
- • Maximized employee performance with effective training and close mentoring.
- • Maximized customer satisfaction and retention through effective employee training programs and
- • Planned and managed crew schedules for All operations in line with business and flight demands.
• Arranged for all Ground handling services worldwide along with making flights plans for our fleet.
2005-08 - 2007-03 Operations Specialist
Petra Aviation Services, Amman
• During Studies, used to work in Ground handling Department.
- • handling all company's Arriving and departing aircraft.
- • Learned from accidents and injuries, investigating causes, reporting findings and adjusting policies.
- • kept team ready for daily demands with effective level of tools, equipment and replacement parts.
- • Completed all tasks promptly and with minimal oversight.
- • Developed solid relationships with staff, customers, and other companies.
