Customer Service Representative at Gateway Products & Machinery DMCC (HossFood) (2025-01 – 2026-01)
- Acted as primary liaison between customers, suppliers, and internal departments to ensure smooth order processing
- Managed RFQ process by sourcing quotations, analyzing supplier offers, and aligning with technical specifications
- Coordinated with technical teams to validate product requirements prior to supplier engagement
- Prepared and submitted accurate commercial quotations to clients within tight deadlines
- Processed customer purchase orders and ensured alignment with quoted terms and conditions
- Followed up with suppliers on order confirmations, lead times, and delivery schedules
- Coordinated logistics and monitored shipments from dispatch through final delivery
- Verified shipping documentation (invoices, packing lists, AWBs) to ensure accuracy and compliance
- Maintained consistent communication with customers regarding order status, delays, and resolutions
- Resolved shipment and clearance issues proactively to minimize delivery disruptions
- Maintained detailed records of RFQs, POs, supplier communications, and customer interactions
- Supported procurement and sales teams in improving turnaround times and service delivery efficiency
Procurement Manager cum Logistic Officer at Lavender FZE (2023-05 – 2024-03)
- Managed full procurement lifecycle including sourcing, RFQ preparation, bid evaluation, and supplier selection
- Identified and developed new suppliers to improve cost efficiency and supply reliability
- Negotiated pricing, payment terms, and delivery schedules to achieve cost savings and favorable terms
Sales Fulfillment Support at B&S World Supply (2022-09 – 2023-05)
- Managed order fulfillment processes ensuring timely and accurate delivery of goods and services
- Coordinated with procurement and logistics teams to support supply chain continuity
- Processed customer orders and verified accuracy against contractual requirements
- Monitored inventory levels and supported local procurement to maintain stock availability
- Coordinated with suppliers to confirm product availability, pricing, and delivery timelines
- Generated client invoices and ensured alignment with delivered quantities and contract terms
- Maintained accurate documentation of transactions, orders, and inventory records
- Conducted inspections of incoming goods to ensure compliance with quality and safety standards
- Prepared operational and performance reports to support management decision-making
- Addressed customer inquiries and resolved order-related issues in a timely manner
Senior Procurement Officer at ANHAM FZCO (2011-04 – 2021-09)
ATEMP - Joint Venture Project (AECOM & ANHAM). Work Location Assignment: April 2011 – June 2014 Kabul/Bagram Depot 1/Depot 5; July 2014 – Dec 2014 Kandahar; Jan 2015 – March 2016 back in Bagram Depot 5; April 2016 – Dec 2018 Kabul Depot 3 (AISS A-TEMP Project); Jan 2019 – Sep 2021 back in Bagram Depot 5
- Led procurement operations supporting large-scale US Government contracts in complex environments
- Managed full procurement lifecycle including requisition review, sourcing, RFQ issuance, and contract award
- Conducted detailed market research to identify qualified suppliers and competitive pricing
- Performed commercial and technical bid evaluations to ensure best value procurement decisions
- Negotiated contracts, pricing, payment terms, and delivery schedules achieving significant cost savings
- Prepared and issued purchase orders, ensuring accuracy and compliance with contractual requirements
- Tracked and expedited orders to ensure timely delivery and avoid operational disruptions
- Coordinated with logistics, warehouse, and quality teams to ensure smooth receipt and distribution of goods
- Managed supplier relationships, resolving disputes and ensuring continuous supply
- Ensured compliance with procurement policies, client requirements, and audit standards
- Maintained accurate procurement records, reports, and documentation for audit readiness
- Supported budgeting processes by preparing cost estimates and financial approval requests
- Acted as Procurement Supervisor in absence of Procurement Manager, overseeing team activities
- Contributed to process improvements to enhance procurement efficiency and reduce lead times
- Worked closely with cross-functional teams in high-pressure, high-risk operational environments
- Evaluated supplier performance based on quality, delivery, and service standards
- Coordinated logistics operations including shipment planning, tracking, and delivery coordination
- Ensured procurement activities aligned with company budgets and operational requirements
- Maintained procurement documentation, contracts, and supplier records for audit and compliance purposes
- Collaborated with internal stakeholders to forecast demand and plan procurement activities
- Monitored inventory levels and ensured timely replenishment of critical materials
- Resolved supplier-related issues including delays, discrepancies, and quality concerns
- Improved procurement processes to enhance efficiency and reduce turnaround time
- Supervised daily warehouse and store operations ensuring efficient handling of materials and supplies
- Managed inventory control including stock monitoring, demand planning, and replenishment activities
- Coordinated with local and international suppliers to ensure timely delivery of required goods
Store Supervisor at International Supplies & Construction (2006-08 – 2009-02)
- Supervised daily warehouse and store operations ensuring efficient handling of materials and supplies
- Managed inventory control including stock monitoring, demand planning, and replenishment activities
- Coordinated with local and international suppliers to ensure timely delivery of required goods
- Supported procurement activities including sourcing, supplier coordination, and purchase requests
- Negotiated with local vendors for pricing and delivery to support operational needs
- Inspected incoming shipments to verify quality, quantity, and compliance with purchase orders
- Maintained accurate inventory records and prepared stock and variance reports
- Conducted regular physical inventory counts and reconciled discrepancies
- Monitored stock levels and initiated replenishment to prevent shortages
- Coordinated with logistics teams to track shipments and resolve delivery issues
- Investigated damaged or missing items and coordinated corrective actions with suppliers
- Ensured proper storage, handling, and organization of materials within the warehouse
- Prepared daily and monthly operational reports for management review
