Self-Employed / Independent Professional at Self-Employed (2017-12 – Present)
Managed independent work and day-to-day business activities.
- Communicated with customers and service providers
- Handled administrative tasks, documentation, and correspondence
- Used computer applications for data entry, communication, and record keeping
- Developed customer service, organization, and time-management skills
- Managed multiple responsibilities independently and worked effectively under pressure
Operations Executive at Panalpina World Transport (2004-01 – 2017-12)
Managed daily freight forwarding operations and shipment follow-up.
- Coordinated international import and export shipments with customers, carriers, and shipping lines
- Entered and updated shipment information in the company's tracking and operations systems
- Monitored shipment status, schedules, delays, and delivery requirements
- Prepared and reviewed shipping and operational documentation
- Handled daily emails and fax communications and responded to customer inquiries
- Maintained good working relationships with customers, shipping lines, carriers, and overseas offices
- Followed up on operational issues and coordinated solutions when required
- Managed multiple shipments and priorities while working under pressure
- Provided timely shipment updates and maintained accurate operational records
Operations Executive - Wipro Account Project at Panalpina World Transport (2004-01 – 2017-12)
Managed and monitored all Wipro shipments from the country of origin to Saudi Arabia, ensuring end-to-end coordination from the supplier and port of loading through the port of discharge to Wipro's warehouses.
- Coordinated shipment activities with suppliers, shipping lines, carriers, and other parties involved in the transportation process
- Followed up on shipments from origin until final delivery to Wipro warehouses
- Monitored shipping schedules, port activities, shipment status, and delivery arrangements
- Followed up on original shipping and commercial documents to ensure they reached the required destination in a timely manner
- Maintained continuous shipment follow-up to ensure cargo was delivered safely and according to schedule
- Prepared daily shipment movement and status reports for the Wipro account
- Updated and maintained accurate shipment information in Panalpina's tracking and operations system
- Enabled Wipro to monitor and track its shipments directly through Panalpina's system without the need for frequent telephone follow-up
- Communicated directly with Wipro when changes, delays, or new instructions required immediate attention
- Maintained effective coordination and communication between Wipro, suppliers, shipping lines, carriers, and Panalpina's operational teams
Operations Executive - Byrnecut Offshore Mining Co. Account Project at Panalpina World Transport (2004-01 – 2017-12)
Managed and monitored shipments for Byrncut Offshore Mining Co. from the country of origin to Saudi Arabia, providing end-to-end operational follow-up from suppliers and the port of loading through the port of discharge to final delivery at the company's warehouses.
- Coordinated shipment activities with suppliers, shipping lines, carriers, and other parties involved in the transportation process
- Followed up on shipments from origin through the port of loading and port of discharge until final delivery
- Monitored shipment schedules, cargo movements, and delivery arrangements
- Followed up on original shipping and commercial documents until receipt at the required destination
- Prepared daily shipment movement and status reports
- Updated and maintained accurate shipment information in Panalpina's tracking and operations system
- Enabled the customer to monitor shipment status through Panalpina's system without the need for frequent telephone follow-up
- Communicated directly with the customer regarding shipment changes, delays, or new instructions
- Coordinated effectively between the customer, suppliers, shipping lines, carriers, and Panalpina operational teams
- Ensured continuous follow-up of shipments until safe and timely delivery to the customer's warehouse
- Managed multiple shipments simultaneously while maintaining accuracy, timely communication, and high-quality customer service
Operations Executive at Water Ways Co. (2001-03 – 2003-08)
Role: Freight Forwarding, Shipping & Customs Clearance. Managed daily freight forwarding and logistics operations and coordinated international shipments from origin through final delivery.
- Maintained and updated shipment information in company systems, monitored shipment movements, and provided timely shipment status updates to customers
- Received Delivery Orders (DOs) from shipping lines and shipping documents from suppliers
- Coordinated with shipping lines, suppliers, customers, carriers, customs brokers, and other parties involved in the transportation process
- Collected freight and handling charges from customers and ensured timely remittance of collected amounts to Water Ways
- Followed up on customs clearance procedures and final delivery requirements for DDP and DAP shipments
- Worked with shipments under various Incoterms, including DDP, DAP, DDU, CIF, CFR, FOB, and EXW
- Coordinated the required shipping, commercial, and customs documentation according to the applicable shipment terms
- Followed up on shipment schedules, port activities, customs clearance, delivery arrangements, and other operational requirements
- Handled daily emails, correspondence, and customer inquiries and responded promptly to operational requests
- Maintained accurate shipment records and documentation throughout the freight forwarding and customs clearance process
- Built and maintained strong professional relationships with customers, suppliers, shipping lines, carriers, and service providers
- Managed multiple shipments and operational tasks simultaneously while working under pressure and maintaining accuracy and timely follow-up
Translator & Customs Classification Assistant at Rakh'a for Custom Clearance (1999-01 – 2001-02)
- Translated commercial, shipping, and customs-related documents
- Assisted with customs classification and HS Code identification
- Prepared and reviewed customs clearance documentation
- Communicated with clients regarding documentation and customs requirements
- Checked documents for accuracy and completeness
- Assisted with customs clearance procedures and related administrative activities
