Chaudhry Iqra

Highly organized and detail-oriented professional with a Bachelors Degree in Economics and experience in Accounts Administration, Customer Relationship Management, Data Entry, and Office Operations. Skilled in accounts payable and receivable, fee collection, voucher processing, financial record management, documentation, reporting, and administrative support. Proficient in Microsoft Excel, Word, and database management, with a strong ability to maintain accurate records, process financial transactions, and ensure smooth office operations.

Experienced in handling customer inquiries, coordinating with internal departments, and supporting day-to-day business activities. Demonstrates excellent communication, analytical, and problem-solving skills, with a commitment to accuracy, confidentiality, and organizational efficiency.

Customer Service Officer (CSO) - Bank Alfalah Limited

(2025-06 - 2025-12)

• Assisting customers with account-related inquiries and banking services.
• Opening new accounts and processing customer requests.
• Handling customer complaints and providing solutions.
• Verifying customer documents and ensuring KYC compliance.
• Promoting bank products and services.
• Maintaining customer records and documentation.
• Supporting daily branch operations and ensuring customer satisfaction.

Account Associates - KIPS School & College

(2023-05 - 2024-01)

• Managed student fee vouchers, fee collection, and receipt issuance.
• Maintained accurate records of accounts receivable, outstanding dues, and student payments.
• Processed accounts payable, vendor invoices, and payment documentation.
• Recorded and monitored daily college expenses and financial transactions.
• Prepared financial reports and updated accounting records using Microsoft Excel.
• Ensured proper documentation, reconciliation, and confidentiality of financial records.

BS - ECONOMIC - University of Education Lahore