Eman Ahmed Mansour

Customer Service & Operations Manager with over 15 years of experience in UAE banking, government services, and business setup sectors. Strong expertise in customer experience management, complaint resolution, regulatory compliance, and team leadership. Proven ability to manage VIP portfolios, improve KPIs, and deliver operational excellence.

Center Manager - Tasees & Esdar Business Setup Center - Dubai, UAE

(2021-06)

• Lead full client lifecycle from inquiry to trade license issuance.
• Coordinate with UAE government authorities for approvals and compliance.
• Supervise and train service teams to maintain high performance standards.
• Manage trade license renewals, amendments, and advisory services.
• Support corporate bank account opening and regulatory documentation.

Customer Happiness Manager - Tasheel Al Arabia Business Services - UAE

(2020-05 - 2021-06)

• Managed front-line operations and optimized customer service workflow.
• Resolved escalated complaints using structured service recovery techniques.
• Improved turnaround time through operational process improvements.
• Monitored KPIs and conducted continuous staff training.

Relationship Manager - Emirates Islamic Bank - Dubai, UAE

(2015-06 - 2020-11)

• Managed Priority Banking and high-net-worth client portfolios.
• Cross-sold banking products and exceeded sales KPIs.
• Ensured compliance with UAE Central Bank regulations.
• Maintained long-term client relationships through personalized service.

Senior Customer Service Officer - Abu Dhabi Islamic Bank - UAE

(2010-11 - 2015-05)

• Processed account services, loans, and after-sales transactions.
• Addressed and escalated customer complaints when required.
• Ensured compliance and accurate documentation handling.

Coordinator / Administrator - Client System – Dubai Maritime City - Dubai, UAE

(2007 - 2010)

• Managed port passes, tenancy contracts, and renewals.
• Handled ERP documentation and service licensing processes.
• Coordinated client communications and operational support activities.

MBA - Human Resources - Ajman University (2022)

Bachelor of Business Administration - Business Administration - Ajman University (2014)

Bachelor of Education - English - Tanta University (2007)