Esar Saad

• Highly responsible professional with a strong work ethic including interpersonal and problem-solving skills
• Dedicated and hardworking, with the ability to work independently or as part of a team
• Wide range of practical skills that includes attention to details
• Has a Positive attitude and can deal optimistically with workload
• Excellent Communication skills and time management abilities
• Able to follow instructions accurately and professionally

WORK EXPERIENCE

Youth Employment Specialist

YMCA, Kitchener, Ontario 2022-2024

• Insured career readiness through lots of employment-related information sessions (virtual and in-person) 
• Interview coaching, through many MOC interviews and taught interview techniques
• Assisted students in their resume writing and critique
• Provided job search techniques and how the student can professionally land a job 
• Made some useful referrals to the employment service providers

Employer Liaison 

• Develop and implement marketing and outreach strategies to employers 
• Liaise with community professionals and employers to create competitive jobs and employment opportunities 
• Provide employment preparation and employability group sessions and individual resource center support when required 
• Provide culturally sensitive employment services including intake and assessment, one-to-one and group employment counselling and referrals when required 
• Arrange job fairs and networking events 

Scrum Master

• Assisted in the implementation of Agile and Scrum practices within the
• organization
• Coordinated and facilitated sprint planning, daily stand-ups, and retrospective
• meetings
• Worked closely with cross-functional teams to ensure a smooth transition to
• Agile methodologies.
• Supported the Product Owner in backlog grooming and prioritization activities

Business Development Advisor

• The ability to make both telephone and in-person contact with potential leads 
• Evaluated client’s Business idea and help to implement it
• Provided the clients with new business plan templates and educated them to write their one
• Prepared recommendations based on research already carried out 
• Analyzed prevalent market conditions for clients and industry 
• Prepared presentations for potential clients 
• Followed-up meetings with clients – whether active or prospective ones 
• Assisted clients to register their own business (Sole proprietor or Corporation)
• Conducted research on market trends of the company’s products/services 

IT Experienced Specialist / Project Coordinator

Zain IQ Inc., Baghdad, Iraq 2006-2015

• Worked as IT billing and CRM engineer
• Supervised the campaign management system team, by providing instructions to ensure completing the tasks upon schedules
• Managed the operations of the provisioning team
• Acted as project manager for monitoring the implementation of the projects upon the schedules and deadlines
• Worked as a system administrator on remedy system, created agent accounts, modified categorizations, managed complaints traffic, etc.
• Worked as a system administrator on IVR System (Interactive Voice Response)

EDUCATION & TRAINING

Scrum Alliance, Colorado, USA 2023

Certificate of Communications Skills

Cross Knowledge, Baghdad, Iraq 2015

Certificate of Remedy System Administration

CyberMac Company, Manama, Bahrain 2010

Certificate of IVR Administration 

METCO Company, Manama, Bahrain 2010

Bachelor's Degree in Control and Computer Engineering

University of Technology, Baghdad, Iraq 2002-2006