Fadwa Alhamdan

Experienced human resources manager, with over 13 years of expertise in this area. Successful management of different organizations and projects across Saudi Arabia, UAE and UK. Expert in handling and supervision of various stages of operations related to administration of Human Resources.

Proven capability of leadership and management. HR development, baseline studies, management systems, audits, updating and implementation of organizational vision. Extra-ordinary communication skills and knowledge with a sound academic background.

Able to interpret, monitor, manage, control and create databases accurately.

HR & Admin Manager at Ladurée (2023-06 – Present)

Managing HR operations for this small company with responsibilities spanning administration, recruitment, and compliance.

• Setting up Head Office of the company in terms of administration, work flow and authorizations
• Creating HR systems accordingly to Saudi Arabia rules and laws
• Creating all company documentations, like policy, code of conduct, government relations
• Converting all work ethics and information flow from sister company in Dubai to comply with Saudi Arabia
• Recruitment, interview, job offering, visa process and onboard all staff
• Creating budget plan as working accordingly to it
• Successfully actions planning and strategy creating
• Holding full authority of the company

HR Manager/Consultant at SETEC (2022-12 – Present)

Handling HR-related duties for a small construction consulting company with close collaboration with operations and finance teams.

• Working closely with Operation Manager and CEO to handle every day HR related duties of this small construction consulting company
• Audit all data enters
• Handling recruitment and 3rd party relation
• Complying and adjust all company rules accordingly to Head Office and all international branches
• Support and solutions creating for all HR related issues
• Working closely with finance to comply with budget aims

Strategic Relations Manager at SkillMe Education Services (2021-07 – 2022-10)

Company representative in UK, managing student placement and business relationships with educational institutions.

• Company representative in UK, while studying and upgrading language skills
• Interviewing and directing students in desire subject
• Understanding and executing business needs of the company
• Training advisor and sales person
• Working closely with many universities and colleges across the country

Operation HR Manager at Quality Education Company (2019-03 – 2022-06)

Managing operational HR activities and team development while coordinating operational decisions and business requirements.

• Manages the growth and success of the team
• Coordinates activities that affect operational decisions and business requirements
• Responsible for the production, procurement, and planning of daily operations
• Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
• Manages the stock control, and checks that inventory records are accurate
• Creates a detailed schedule based on strict deadlines
• Makes sure the working environment maintains access to quality equipment
• Confirms that health and safety regulations are followed
• Provides guidance to employees
• Handling recruitment and 3rd party relation
• Recruitment, interview, job offering, visa process and onboard all staff
• Training and Employee Personal Development Plan (PDP) for those aspiring for progression
• Prepare budgets and targets for the H.R. operation
• Develop and keep current the Employee Company Handbook
• Design and implement company policies and procedures
• Keep up to date with Employment Law regulations and any changes
• Advise and guide Team Leaders and Managers on staff HR and performance issues
• Set out company hiring goals and objectives
• Plan and/or host workforce performance reviews and appraisals
• Employee engagement (having an open-door policy where staff feel free to come in for a chat and where they can feel free to discuss any issues they might have)

HR & Admin Manager at Erada Advanced Projects Company (2015-03 – 2019-06)

Comprehensive HR and administration management including recruitment, budget planning, policy development, and compliance.

• Handling recruitment and 3rd party relation
• Recruitment, interview, job offering, visa process and onboard all staff
• Training and Employee Personal Development Plan (PDP) for those aspiring for progression
• Prepare budgets and targets for the H.R. operation
• Develop and keep current the Employee Company Handbook
• Design and implement company policies and procedures
• Keep up to date with Employment Law regulations and any changes
• Advise and guide Team Leaders and Managers on staff HR and performance issues
• Set out company hiring goals and objectives
• Plan and/or host workforce performance reviews and appraisals
• Employee engagement (having an open-door policy where staff feel free to come in for a chat and where they can feel free to discuss any issues they might have)

HR Department Manager at CFP France BAT SA (2013-01 – 2015-01)

Managing HR operations including recruitment, budget planning, insurance administration, and SAP system data management.

• Recruitment and job offering for new employees
• Preparing Resources budget
• Keep on track of the programs offered at the accurate funds resources
• Follow-up, support and find solutions for all HR process
• Insurance, the provision of certificates and follow-up requests for different kinds of insurance, etc
• Update project locations on a daily basis to the portal system and submit it to the system SAP
• Insert attendance data of all branches of the company portal and submit it to the system SAP
• Audit all data enters by from HR on SAP system

Customer Service Supervisor at British Embassy of Visa Center (2009-01 – 2013-01)

Managing customer service operations with focus on query resolution, maintenance request tracking, and customer satisfaction.

• Day to day management of the Customer Service Help Desk mailbox, responding to straight-forward queries or directing customers
• Identifying and maintenance/ service requests in line with agreed deadlines for completion with service providers and keeping customers informed of progress
• Experience of delivering high quality, consistent customer service at all levels and being creative about solutions, but compliant with policies and processes
• Tracking works requests and ensuring works are completed satisfactorily in line with agreed priority timelines
• Coordinating prompt and effective action to resolve customer problems

Bachelor of Business Administration in Business Administration – Al-imam Muhammad AL-Saud (2013-01)

Certificate in IT – Community College (2009-01)