Farhat Jahan

Seasoned banking professional with over 20 years of experience in UAE banking, currently serving as Assistant Manager – Operations Clearing at Emirates NBD.

Strong expertise in clearing operations, operational risk management, compliance, and stakeholder coordination, with a proven leadership approach in driving team performance, process excellence, and service quality.

Recognized for ownership, problem-solving, and delivering consistent results in high-volume, regulated banking environments.

Banking Operations professional with over 20 years of experience at Emirates NBD, progressing from Processing Executive to Supervisor and currently Assistant Manager. Extensive expertise in clearing operations (inward/outward/returns/PDC), risk management, process improvement, and team leadership. Proven record managing teams of up to 50 staff, maintaining high operational accuracy, meeting SLAs, and achieving zero audit observations.

Successfully led major transformation initiatives including Express Clearing (2020) and Payment Hub STP (2022), earning multiple GEM Awards for performance excellence. Strong background in stakeholder coordination, system implementation (UAT), productivity optimization, fraud prevention, and operational governance, with earlier experience in financial administration and customer service.

ducation & Professional Development

Intermediate in Commerce – New Indian Model School, Dubai

Diploma in Computer Applications (MS Office, Windows)

Professional Training & Certifications

Tanfeeth High-Potential Program (2024–2025)

Operational Excellence – 7 Lean Tools

AML / KYC, Operational Risk & Reputational Risk

Lean Management, RCPS & Project Management (Tanfeeth)

Certified Associate Program

Time Management

Goal Setting

Presentation Skills

Persuasive Communication

Managing Upwards

Stress Management