Waad Reslan

Experienced and results-driven Supervisor in a multidisciplinary medical center specializing in proctology, dermatology, and dental services. Skilled in overseeing daily operations, managing front office and call center teams, ensuring high standards of patient care and satisfaction. Proven ability to streamline workflows, improve appointment scheduling efficiency, and enhance patient experience.

Strong background in team leadership, staff training, and performance monitoring, with a focus on achieving operational excellence and supporting business growth. Adept at handling insurance processes, patient coordination, and maintaining smooth communication between departments.

Accomplished

Dental & aesthetic Clinic Manager with over a decade of experience in driving operational efficiency with dental & aesthetic and medical practices. Specialized in insurance coordination, patient relations, human resources management, and staff training. Proficient in overseeing day-to-day clinic operations while ensuring regulatory compliance and exceptional patient care standards.

Proven leadership in optimizing workflow, managing complex administrative tasks, and supporting senior leadership in strategic planning.

Languages: Arabic-Native English - Fluent

Supervisor at Yugen Care by dr.gehad (2026-02 – 2026-05)

• Supervised daily operations of a multidisciplinary medical center (Proctology, Dermatology, Dental) ensuring smooth workflow across all departments
• Managed and guided front office and call center teams, improving response time and patient handling efficiency
• Coordinated patient appointments, follow-ups, and treatment plans to maximize clinic utilization and reduce no-shows
• Handled insurance approvals and billing processes, ensuring accuracy and compliance with policies
• Trained and onboarded new staff, enhancing team performance and service quality
• Monitored KPIs such as patient satisfaction, call conversion rate, and appointment attendance
• Resolved patient complaints professionally, maintaining high levels of patient satisfaction and retention
• Collaborated with doctors to optimize scheduling and improve overall patient flow
• Implemented process improvements that enhanced operational efficiency and reduced waiting time
• Prepared daily and monthly reports for management, including performance analysis and improvement plans

Clinic Manager at Style Smile Dental and aesthetic Clinic (2014-01 – 2026-12)

• Managed the daily operations of the dental & aesthetic clinic, ensuring seamless patient registration, appointment scheduling, and clinic flow
• Coordinated with insurance providers for patient coverage, claims, and approvals
• Streamlined insurance processes, improving reimbursement rates and approval times
• Led recruitment, onboarding, performance evaluations, and employee relations
• Conducted interviews and ensured the clinic maintained a skilled workforce
• Trained staff on clinic protocols, insurance processes, and patient management systems to enhance overall performance and efficiency
• Negotiated with suppliers, managed procurement, and maintained optimal inventory levels for medical and office supplies
• Prepared financial reports, managed billing and collections, and maintained accurate financial records
• Ensured compliance with healthcare regulations, licensing requirements, and safety standards
• Assisted senior management with strategic decision-making and led special projects to enhance clinic operations

Customer Service Representative at Etihad Airways (2013-01 – 2014-01)

• Booking tickets in airlines and assisting passengers with ticket-related queries
• Provided excellent customer service by addressing travel-related concerns efficiently
• Hotel reservation all over the world
• Table flights and regulation of reservations for groups and families

Master of education in health sciences and psychology and behavioral therapy (online) in Health Sciences and Psychology and Behavioral Therapy – University of the people (2024-01 – 2028-12)

HR Management Certification in HR Management – School or University (2021-01 – 2021-12)

Diploma in Tourism and Travel in Tourism and Travel – School or University (2010-10 – 2012-07)