Fiq Gyan

Dedicated and skilled barista with over six years of solid experience working in high-paced environments, including restaurants and speciality cafe. Known for crafting high-quality beverages, maintaining excellent customer service standards, and having a deep knowledge of coffee brewing techniques, specialty drinks, and equipment maintenance. Strong interpersonal skills, teamwork, and a passion for creating a welcoming atmosphere for customers.

Adept at managing inventory, training staff, and ensuring a clean, organized workspace to enhance operational efficiency.

Cluster HEAD BARISTA & Cafe Manager at SHUROOQ Hospitality (2024-02 – 2026-08)

• Select coffee quality, coffee profiling and coffee cupping session.
• Organize staff shifts, handle stock levels, order supplies as needed and outlet management supervision.
• Train staff in coffee and barista skills, manage weekly sales targets, cost estimation, events preparations and menu development.
• Report sales and activities to the director, and contribute to team Coordination.

HEAD BARISTA & SUPERVISOR at TGP INTERNATIONALS HOSPITALITY (2022-03 – 2023-11)

• Oversee purchasing, receiving procedures, and machine calibration.
• Conduct staff performance reviews and provide training for product quality improvement.
• Select product types, innovate new products, and manage production flow.
• Organize shifts, and implement upselling and cross-selling strategies and event organizing.

HEAD BARISTA at THRIVE SPECIALITY COFFEE (2020-02 – 2022-01)

• Operate espresso machines, grinders, and manage coffee selection and profiling.
• Provide training to staff and handle event scheduling.
• Organize shifts and manage shift handling.
• Serve as cashier and prepare sales reports & inventory management.

SENIOR BARISTA at SIXTYTHREE CAFE (2019-12 – 2020-01)

• Prepare and serve hot and cold drinks, including selecting and roasting coffee beans.
• Conduct green bean selection, cupping, and coffee profiling.
• Calibrate machines for optimal performance.
• Handle cashier duties and ensure accurate transactions and reports.

BARISTA at LIFT SPECIALITY COFFEE (2017-09 – 2019-08)

• Greet customers, inform them about specials, take orders, process payments, manage inventory and coffee profiling and roasting assistant.
• Grind, blend, and brew coffee and tea, and serve items while educating customers about products and brewing methods.
• Maintain cleanliness by sanitizing equipment and utensils, and update displays to attract customers.
• Provide staff training, manage team dynamics, and ensure product quality and effective issue resolution.

Diploma in Tourism – IPRC Kigali (2017-10)