Responding to the customer complaints quickly and resolving them effectively
- Training new employees as per their abilities and skills.
- Inspecting the food and beverage stock level and restock them in a timely manner.
- Checking with the guest and making sure that they are getting served with the best quality food.
- Ensuring customer satisfaction with all the services provided to them.
- Managing the outstanding bills and cash inflows of the restaurant
- Ensure the bars and staff operate efficiently
Ensure all bar storage, service and stock areas are left clean and tidy at the end of service
- Ensure high standards of customer service at all times and to be an exemplar for the team in excellent customer service delivery
- promote the interval drinks service to maximize income and reduce queue times during the interval.
- Make sure all new staff are inducted and trained in their role and to assist in the ongoing training and development of bar staff.
- Upholding high hygiene standards
- Marketing and promoting the outlet products
- Creating weekly operating schedule
- Maintaining inventory and stock
