IT Specialist
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Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems.
IT Specialist • Green Modeling Contracting
Egypt • December 2022 to May 2024
Responsible for maintenance and backup of internal development servers Responsible for maintaining telecommunications
Support of legacy desktops, laptops, and servers Evaluate new hardware and software to meet company requirements
Provide technical advice and assistance to office staff as needed
Monitor or optimize the performance, security, backup, and recovery of the database
Plan, develop, and manage all IT services, programs, and support throughout the enterprise
Provide internal IT support (server security, software updates, hardware maintenance etc.) Oversee the implementation, deployment and operation of information systems and technology solutions for business needs
Conduct capacity planning for network bandwidth, storage requirements, messaging,
websites, and other applications
Create status reports as required, present findings to senior management
Plan end-user training as required.
Egypt • June 2019 to November 2022
Monitoring and maintaining networks and servers.
Upgrading, installing, and configuring new hardware and software to meet company objectives.
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Keeping up to date with advancements and best practices in IT administration.
Increased productivity by providing comprehensive technical training to employees on
WORK HISTORY various hardware and software tools.
Implemented desktop imaging strategies that expedited the new employee onboarding process, thus minimizing downtime.
Customer Service Representative • RIZ, Orange
Egypt • January 2018 to May 2019
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Answered constant flow of customer calls with minimal wait times.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
System Administrator & ERP Support • IPC - International Popular Company
Kuwait • April 2014 to December 2017
System Monitoring and Maintenance:You oversee daily system monitoring, ensuring hardware, server resources, and key processes are functioning properly.
You review system logs and verify scheduled tasks like backups.
Oracle Coordination:As an Oracle coordinator, you handle superuser tasks on behalf of management.
Training and Collaboration:You conduct training for new users on business processes and application modules.
You collaborate with external consultants throughout ERP projects.
Requirements Gathering and Process Mapping:You actively participate in requirements gathering, solution mapping, and user acceptance testing (UAT) sessions.
You define process flows for the new system based on business practices.
Data Migration and Documentation:You prepare data migration sheets, integration process flowcharts, and training manuals.
Disaster Recovery and Backup Operations:You're responsible for hardware and software recovery in case of failures.
You ensure successful daily backups of file systems and system data.
Desktop Support and IT Infrastructure:You provide desktop support, including hardware procurement and Microsoft application installation.
You manage IT infrastructure tasks such as license management, disaster recovery,
performance monitoring, and network administration.
Information Systems Administrator • Atlanta English Institute
Egypt • September 2012 to March 2014
Conduct daily system monitoring to ensure hardware, server resources, and key processes are functioning properly.
Maintain system standards and contribute to their improvement.
Perform daily backups of critical data to appropriate media.
Thoroughly document all information systems activities.
Analyze performance metrics to inform strategic IT resource allocation decisions.
Bachelor of Information Administrative Systems - Technology and Business • Higher
Institute Of Computer Science And Information Systems
