Desktop Support Engineer
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I am an experienced IT professional with over 4 years of hands-on expertise in desktop support and network engineering. Currently working as a Desktop Support Engineer (L2 Network Engineer) at Derby Group, I specialize in maintaining, troubleshooting, and optimizing IT systems to ensure smooth business operations.
My skills include network configuration, system administration, hardware/software troubleshooting, user support, and security management. I have experience working with Windows Server environments, Active Directory, DNS, DHCP, and network security tools.
I am passionate about technology and continuously improving my technical knowledge to provide efficient, reliable, and secure IT solutions. I take pride in delivering timely support and ensuring user satisfaction across all levels of the organization.
Experienced IT Support and Network Engineer with over 4 years of expertise in desktop support, network administration, and system maintenance. Skilled in Active Directory, PBX systems, firewall configuration, and CCTV setup and monitoring. Strong troubleshooting abilities with a focus on ensuring system reliability, security, and user satisfaction. Currently working as a Desktop Support Engineer (L2 Network Engineer) at Derby Group.
Bachelor’s Degree in Visual Communication with additional professional certifications including Diploma in MCSE (Microsoft Certified Systems Engineer) and MCSA (Microsoft Certified Solutions Associate), providing a strong foundation in IT systems, networking, and server management.