Siddhyesh Sakpal

I bring over 20 years of hands-on experience in IT Infrastructure support, system administration, and enterprise technology environments across diverse industries. My work spans end-to-end server and desktop support, Office 365 administration, virtualization, security implementation, and user support for large-scale operations. I have consistently supported business continuity by maintaining stable, secure and scalable IT environments while collaborating closely with cross-functional teams and stakeholders.

My approach combines practical problem-solving, deep technical knowledge, and clear communication to ensure reliable IT service delivery and smooth day-to-day operations.

Sales Representative & Operations at Tint Guru Accessories LLC (2024-11 – Present)

Handle customer inquiries, support sales targets, and coordinate internal operations.

• Handle customer inquiries and convert leads
• Support sales targets and follow up with clients
• Coordinate internal operations (inventory, logistics, scheduling, documentation)
• Assist with reporting, CRM updates, and daily workflow
• Communicate between sales, admin, and management

Senior IT Support & Sales at Midas Fintech Solutions Pvt. Ltd. (2021-04 – 2023-12)

Designed and delivered IT service solutions, managed server infrastructure, and administered Office 365 services.

• Designed and delivered IT service solutions aligned with stakeholder and business requirements.
• Installed, configured, and maintained server hardware, operating systems, applications, and mail servers.
• Administered Office 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams.
• Managed user accounts, licenses, permissions, mail flow, mailbox migrations, and email security policies.
• Monitored system health, applied OS patches, performed upgrades, and ensured high system availability.
• Supported enterprise applications through troubleshooting, incident response, and on-call rotations.

IT Support Technician at The Event Konsultants (2017-09 – 2021-02)

Developed IT policies, managed server environments, and implemented backup and disaster recovery strategies.

• Developed and maintained IT policies, procedures, and disaster recovery plans.
• Managed servers in both virtualized and traditional environments, ensuring high availability.
• Diagnosed and resolved complex server, software, and network issues.
• Implemented backup, recovery, failover, and redundancy strategies.
• Conducted user access audits and maintained compliance across systems.
• Handled IT procurement, vendor coordination, asset tracking, and inventory management.

IT Support Engineer at Execute Events Pvt. Ltd. (2014-11 – 2017-08)

Maintained Windows server environments, provided technical support, and managed backup and patching tasks.

• Maintained Windows server environments and end-user systems.
• Provided technical support for desktops, applications, and network connectivity.
• Managed backups, patching, and system monitoring tasks.
• Assisted in automation and system diagnostics to reduce downtime.
• Supported Office 365 setup, Outlook configuration, and email troubleshooting.

Desktop Support at Origen India Pvt. Ltd. (2011-02 – 2014-10)

Supported enterprise IT infrastructure including servers, desktops, and network services.

• Supported enterprise IT infrastructure including servers, desktops, and network services.
• Performed system upgrades, security updates, and routine maintenance.
• Resolved user issues related to hardware, software, and connectivity.
• Assisted with documentation, SOPs, and internal IT processes.
• Coordinated with vendors for system support and maintenance.

Support Engineer at Midas Events Pvt. Ltd. (2007-10 – 2011-01)

Delivered desktop and technical support for end users across business units.

• Delivered desktop and technical support for end users across business units.
• Installed and configured operating systems, applications, and peripherals.
• Provided network and email troubleshooting support.
• Maintained system logs and assisted in backup operations.
• Ensured timely resolution of user-reported incidents.

Support Engineer at Techno Comp. (2005-06 – 2007-09)

Provided on-site and remote technical support, installed and maintained IT equipment.

• Provided on-site and remote technical support for clients.
• Installed and maintained desktops, printers, and networking equipment.
• Diagnosed hardware and software faults and performed repairs.
• Assisted with system upgrades and user training.
• Maintained service documentation and support records.

Trainee & Field Engineer at Kay Impex (2004-05 – 2005-05)

Assisted senior engineers in hardware installation and field operations.

• Assisted senior engineers in hardware installation and troubleshooting.
• Supported field operations including system setup and maintenance.
• Learned networking fundamentals and desktop support practices.
• Provided basic user assistance and technical guidance.
• Gained hands-on exposure to real-world IT environments.

Bachelor of Commerce in B.Com

Higher Secondary Certificate in HSC

Secondary School Certificate in SSC

Diploma in Diploma in Computer Hardware & Networking (2004 – 2004)