Hanan Shaer

Results-driven Customer Support and Digital Engagement Professional with 6+ years of experience in multi-channel service, client relationship management, and customer experience enhancement. Skilled in high-volume inquiry resolution, digital communication, and social media engagement. Bilingual in Arabic and English.

Client Relationship & Digital Engagement - HSBC Bank Middle East - Dubai, UAE

(2017-01 - 2023-12)

• Managed complex customer inquiries across digital and social channels.
• Led digital support initiatives that directly improved customer satisfaction.
• Collaborated with Product and Technical teams to drive service improvements.
• Provided bilingual digital communication and expert customer guidance.
• Ensured strict compliance with UAE Consumer Protection Standards.

Sales & Service Officer - HSBC Bank Middle East - Dubai, UAE

(2014-01 - 2015-12)

• Resolved customer complaints and ensured high levels of service satisfaction.
• Recommended financial products based on individual customer needs and profiles.

Collections Executive - Ajman Bank - Ajman, UAE

(2014-01 - 2014-12)

• Negotiated payment plans and settlements effectively.
• Maintained positive customer relationships during the collections process.

Professional Coursework - HSBC University

High School - Dubai International School