Harvey Domingo

Dynamic and detail-oriented hospitality professional with over 13 years of solid experience in reservations and customer service. Proven track record in optimizing operations, enhancing guest experiences, and driving revenue growth. Exceptional leadership and management skills with a strong focus on team development customer service, and operational excellence.

Guest Relations Manager - VII DUBAI - Level 7 at Conrad Hotel, Sheikh Zayed Road

(2025-04 - 2026-04)

• Oversee and manage the reservations department, ensuring seamless operations and high levels of guest satisfaction.
• Implement strategies to maximize sales and revenue, resulting increase in monthly bookings.
• Managing large group bookings and events, collaborating with various departments to ensure a memorable experience for all guests.
• Develop and maintain strong relationships with corporate clients and travel agencies.
• Analyze reservations system data to forecast trends and make data driven decisions.

Reservations Manager - SOT DUBAI - Marriott Hotel Al Jaddaf, Oudh Mehta Road

(2023-03 - 2025-01)

• Oversee and manage the reservations department, ensuring seamless operations and high levels of guest satisfaction.
• Implement strategies to maximize sales and revenue, resulting increase in monthly bookings.
• Managing large group bookings and events, collaborating with various departments to ensure a memorable experience for all guests.
• Develop and maintain strong relationships with corporate clients and travel agencies.
• Analyze reservations system data to forecast trends and make data driven decisions.

Reservations Manager - VISION CLUB - H Hotel, Sheikh Zayed Road

(2023-01 - 2023-03)

Reservations Manager - THE LONDON PROJECT - Bluewaters, Ain Dubai

(2022-10 - 2023-01)

Reservations Manager, Reservations Asst. Manager, Office Administrator, Reservations Supervisor, Reservations Clerk - CAVALLI CLUB

(2009-10 - 2019-08)

10 years of experience

• Oversee and manage the reservations department, ensuring seamless operations and high levels of guest satisfaction.
• Implement strategies to maximize sales and revenue, resulting increase in monthly bookings.
• Managing large group bookings and events, collaborating with various departments to ensure a memorable experience for all guests.
• Develop and maintain strong relationships with corporate clients and travel agencies.
• Analyze reservations system data to forecast trends and make data driven decisions.

Offices and Residences Concierge - FAIRMONT HOTEL

(2007-10 - 2009-10)

• Assisted in managing daily operations ensuring compliance with brand standards and guest satisfaction.
• Managing front liners and hostesses providing guidance and support to enhance service delivery.

Bachelor of Science - Business Management - University of the Assumption

Bachelor of Science - Civil Engineering - University of the Assumption

Bachelor of Science - Banking and Finance - University of the Assumption