Hirantha Dilshan

Strong commitment to resolving customer issues and cultivating a productive corporate reputation. Perform well in both team and solo situations. Demonstrated capability to listen sensitively, fix issues quickly and effectively and high level of proficiency professional connections with contacts.

Junior Relationship Assistant, Hatton National Bank -

Colombo

Responsibilities

• Establish operation strategy in a team for improving sales.
• Perform data analysis for complex data and files.

12/2016 - 12/2017

Personal Banking Advisor, The Hongkong and Shanghai

Banking Corporation - Colombo

Responsibilities

• Handing of walk-in clients to respective bank branch.
• Tracked, reported, and analyzed the customer details building the own summary report before providing clients with banking facilities.
• Campaign operations monitoring peak sectors in the society in return of the growth of sales.

01/2017 – 01/2019

Business Development Associate, The Hongkong and

Shanghai Banking Corporation - Colombo

Responsibilities

• The role incorporated a combination of providing financial facilities in credit cards.
• Established relationships with corporate partners to fulfill the needs of there company employees though customer made and tailor-

made solutions.

01/2020 - Present

Customer Experience Associate, Dialog Axiata PLC - BIA,

Katunayake

Responsibilities

• Providing the network solutions to respective customers depending on their needs.
• Working on data privacy security.

2017 - 2018

Dip. in Business Management, Cambridge Academy of Professional Managers, UK

2016 - 2017

Dip. in Hospitality Management, Aldersgate University, Sri Lanka

2016 - 2016

Preliminary in Certificate in Marketing, SLIM Business School, Colombo