Mishal Pk

Dedicated VVIP Guest Service Associate with 5-star hospitality experience and a background in high-volume airport operations. Skilled in delivering personalized VIP service, managing guest interactions, and ensuring smooth operations under pressure. Known for strong discipline, professional grooming, and attention to detail, consistently maintaining high standards of customer satisfaction.

Guest Service Assistant and Waiter (F&B) - Rotana Hotel - Al Ain, UAE

(2025-03)

• Delivered bespoke, anticipatory service to high-profile and VIP guests, ensuring a seamless 5-star experience.
• Managed VIP check-ins/check-outs, suite allocations, and personalized guest preferences.
• Coordinated closely with Front Office, and Concierge teams for flawless guest arrivals.
• Provided fine dining service, including menu recommendations, tableside service, and guest engagement.
• Acted as the primary point of contact for VIP guests, handling special requests and resolving issues promptly.
• Maintained excellence in POS systems, billing, and service coordination across departments.

CSA (Customer Service Assistant) - HMS Host - Bangalore Airport, India

(2023-08 - 2024-09)

• Delivered high-quality guest service in a busy airport environment.
• Managed guest inquiries, complaints, and service requests efficiently.
• Coordinated with team members to ensure smooth service operations.
• Maintained service standards and ensured customer satisfaction.

Front Office Assistant Trainee - Malabar Heritage Hotel

(2021-12 - 2022-01)

• Assisted in front desk operations including guest check-in and check-out.
• Handled guest queries and provided support for a smooth stay experience.
• Maintained records and supported daily hotel operations.

Bachelor of Commerce - Professional Accounting - Karpagam University (2023)

Diploma - Hospitality Management - STED Council University (2022)

Diploma - Aviation Management - STED Council University (2022)