Hona Irani

Results-driven Insurance Specialist and Client Relationship Executive with over 4 years of experience delivering insurance solutions, managing client portfolios, driving business development, and strengthening long-term customer relationships within the Canadian insurance industry. Proven success in consistently exceeding sales targets while maintaining exceptional client satisfaction through a consultative, customer-first approach. Experienced in advising individuals and businesses on Life, Health, Disability, Critical Illness, and Group Benefits insurance solutions while managing policy renewals, account servicing, claims coordination, and regulatory compliance.

Recognized for building trusted client relationships that resulted in approximately 95% client retention, increased referral business, and outstanding sales performance. Known for combining strong sales expertise with relationship management to create long-term value for clients while contributing to organizational growth. Selected to present successful sales strategies at a Desjardins Head Office event and contributed to the agency's recognition as one of Northern Ontario's top-performing Desjardins agencies.

Insurance Agent & Account Advisor - Desjardins Insurance (State Farm) - Ontario Canada

(2022-01 - 2026-12)

• Consistently exceeded individual sales targets by delivering consultative insurance solutions tailored to each client's financial goals, lifestyle, and risk management requirements.
• Assisted more than 150 clients during 2024 by providing professional advice on Life Insurance, Health Insurance, Disability Insurance, Critical Illness Coverage, Group Benefits, and related insurance products.
• Built and maintained long-term relationships with individuals and businesses, achieving an approximate 95% client retention rate through proactive communication, ongoing policy reviews, and exceptional customer service.
• Increased referral business by approximately 20% through trust-based relationship management, personalized service, and consistently positive client experiences.
• Conducted detailed client needs assessments to identify insurance requirements and recommend appropriate protection strategies aligned with personal and business objectives.
• Managed complete policy life cycles, including new business applications, policy servicing, renewals, endorsements, and account maintenance while ensuring a seamless client experience.
• Educated clients on insurance products, policy features, coverage options, exclusions, and available solutions to support informed decision-making.
• Identified cross-selling and up-selling opportunities by reviewing existing policies and recommending additional protection based on evolving client needs.
• Served as the primary liaison between clients and insurance providers throughout the claims process, ensuring timely communication, documentation, and efficient issue resolution.
• Maintained accurate policy documentation, confidential client records, and regulatory compliance in accordance with LLQP and OTL licensing requirements.
• Built strong professional relationships through networking, referrals, and ongoing client engagement, contributing to sustained business growth.
• Contributed to the agency's recognition as one of Northern Ontario's top-performing Desjardins agencies through strong sales performance and outstanding client service.
• Selected by Desjardins Head Office to present successful sales strategies and relationship-building techniques to fellow insurance advisors in recognition of outstanding performance.

Client Accounts & Financial Coordinator - KryptoKorp Inc. - Ontario Canada

(2016-01 - 2022-12)

• Managed daily Accounts Receivable and Accounts Payable operations while maintaining accurate financial records and supporting overall accounting activities.
• Processed client invoices, payments, billing documentation, and account reconciliations while ensuring accuracy and timely financial reporting.
• Maintained organized financial records and client account documentation in accordance with company policies and accounting procedures.
• Responded promptly to client billing inquiries and resolved account discrepancies through effective communication and problem-solving.
• Coordinated with internal departments to ensure timely payment processing, invoice verification, and accurate financial documentation.
• Supported financial administration by monitoring outstanding balances, maintaining payment records, and assisting with account reconciliation activities.
• Built positive relationships with corporate clients by providing professional customer service and timely resolution of account-related concerns.
• Assisted with maintaining confidential financial information while ensuring compliance with company procedures and documentation standards.

Client Relations & Insurance Operations Coordinator - DentureAID & Hearing Health Clinic - Ontario Canada

(2012-01 - 2016-12)

• Coordinated directly with third-party insurance providers to verify patient eligibility, insurance benefits, coverage details, and pre-authorizations.
• Assisted patients in understanding insurance coverage, claims procedures, billing processes, and available healthcare benefits.
• Facilitated insurance claim submissions and maintained communication between healthcare providers, insurance companies, and patients throughout the claims process.
• Delivered exceptional front-office customer service by managing appointments, responding to inquiries, and ensuring a positive patient experience.
• Maintained accurate electronic and paper-based patient records while ensuring confidentiality and compliance with healthcare privacy requirements.
• Supported daily administrative operations through document management, filing, scheduling, and coordination of insurance-related documentation.
• Built strong relationships with patients by providing compassionate service, resolving concerns efficiently, and maintaining high service standards.
• Worked collaboratively with healthcare professionals and administrative staff to ensure smooth operational workflows and quality patient care.

Bachelor of Science (B.Sc.) - Health Information Management - Ontario Tech University (UOIT) Canada