Skill Highlights
- 35 years’ experience in Service/customer support Operations.
- Experience which includes Samsung 17 years. (Handling Service centre operation across MENA)
- Self-Motivated and aggressive individual ready to take challenges and like to be the best in every trade.
- Developed “Service Tracking Process” to monitor & control KPI’s/Customer satisfaction.
- Capacity to relate to all levels of management, staff and customers.
- Dedicated to exceptional customer service: able to cultivate positive rapport and nurture relationships by offering service beyond expectations.
Special Skills
Leadership, analytical, planning, organizing, team building, communication, application of new knowledge and new concepts, negotiation, conflict resolution technical acumen/probing and Training.
- Solid manager skill, team builder, Trainer & motivator.
- Highly motivated, who believes in delivering results.
- 35 years of professional hands on experience in electronics industry.
- Excellent planning, coordination, industrious & result oriented.
- Ability to manage team work.
- Good communication skill, computer knowledge, staff management skill, excellent command over communication.
