Idris Ahmed
Call Center Manager
كفاءة
Dubai, دبيعضو منذ ٥ أكتوبر ٢٠٢٥
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نبذة
- Strategic and results-driven Operations Manager with 15+ years of proven success in Customer Service, Sales, and Operations Management across international and domestic markets.
- Expertise in process optimization, cost control, and performance management to enhance operational efficiency and profitability.
- Strong background in recruiting, training, and leading cross-functional teams to achieve organizational goals and service excellence.
- Skilled in client servicing, vendor management, and stakeholder collaboration, ensuring seamless business operations and customer satisfaction.
- Experienced in attrition control, workflow automation, and continuous process improvement to drive long-term growth.
- Diverse industry experience across E-commerce, Automobile, EdTech, Insurance, Telecom, and BPO sectors
الخبرة
- Strategic and results-driven Operations Manager with 15+ years of proven success in Customer Service, Sales, and Operations Management across international and domestic markets.
- Expertise in process optimization, cost control, and performance management to enhance operational efficiency and profitability.
- Strong background in recruiting, training, and leading cross-functional teams to achieve organizational goals and service excellence.
- Skilled in client servicing, vendor management, and stakeholder collaboration, ensuring seamless business operations and customer satisfaction.
- Experienced in attrition control, workflow automation, and continuous process improvement to drive long-term growth.
- Diverse industry experience across E-commerce, Automobile, EdTech, Insurance, Telecom, and BPO sectors
التعليم
Graduate from Madras University India
